Provider news
Check out the top news stories and changes happening in the provider space.
You'll find these stories and more in our monthly provider email updates.
Displaying items 81 - 90 of 92 in total
Care Indicator Process update – looking after you and your team
Released 29/05/2024
Care Indicator Process update – looking after you and your team
Sometimes extra planning or safeguards are needed to ensure providers remain safe while supporting our clients.
Guidance to help transition clients to the Sensitive Claims Service
Released 29/05/2024
Guidance to help transition clients to the Sensitive Claims Service
The current Integrated Services for Sensitive Claims (ISSC) contract ends on 30 November 2024 and the new Sensitive Claims Service contract begins on 1 December 2024.
Have your say – Agents of Change survey
Released 29/05/2024
Have your say – Agents of Change survey
ACC and Te Puna Aonui recently launched the Agents of Change survey. The insights gained will help track progress towards a safe, inclusive Aotearoa New Zealand and keep us accountable to Te Aorerekura, the national strategy to eliminate family and sexual
Improving timelines for elective surgery treatment decisions
Released 29/05/2024
Improving timelines for elective surgery treatment decisions
ACC’s ability to deliver timely and consistent elective surgery decisions is a critical part of improving New Zealand’s quality of life.
Sensitive Claims Service tender now closed for suppliers
Released 29/05/2024
Sensitive Claims Service tender now closed for suppliers
The tender for the new Sensitive Claims Service contract is now closed for suppliers. All applicants will be notified of the outcome of their application by no later than 2 September 2024.
Delays in ISSC named provider applications
Released 02/05/2024
Delays in ISSC named provider applications
We are currently experiencing significant delays with processing names provider applications for the Integrated Services for Sensitive Claims (ISSC) contract.
Information to help manage capacity for the Integrated Services for Sensitive Claims (ISSC)
Released 02/05/2024
Information to help manage capacity for the Integrated Services for Sensitive Claims (ISSC)
As part of the ISSC quarterly reporting cycle, you provide us with valuable information about the number of clients that use your services, how many you place on a waitlist (if you manage a waitlist), and the number of referrals you couldn’t accept.
Care Indicator Policy update – looking after you and your team
Released 02/05/2024
Care Indicator Policy update – looking after you and your team
We’re making changes to the way our referrals let you know when a client has a care indicator. This will ensure, when needed, you are aware of how we manage potential risks when we interact with the client, to inform your own health and safety planning.
Whakarongorau engages the sector on design of new Waharoa
Released 02/05/2024
Whakarongorau engages the sector on design of new Waharoa
As part of our continuing partnership with Whakarongorau Aotearoa to design a more effective entryway (Waharoa) to the sexual violence response system, Whakarongorau hosted three engagement sessions in February and March 2024 about this work.
Changes planned for invoicing through the Psychological Services contract
Released 02/05/2024
Changes planned for invoicing through the Psychological Services contract
Beginning this month, all invoices related to the Psychological Services contract will need to include the named service provider’s Provider ID. If your invoice does not contain a Provider ID identifying who delivered services, your invoice will be declin