Working with us using our digital services
Send invoices, claims, and medical certificates to us faster and more securely. You can do this through your practice management system, the eBusiness Gateway, or our other digital options.
On this page
Get set up with our digital services
To use our digital services, register as a health provider or vendor with us.
You'll need a HealthSecure digital certificate to access our digital services. Your digital certificate belongs to you and so you can't share it with others. HealthLink issues digital certificates that are valid for one year. Renew it each year to keep using our digital services. We cover the cost of the digital certificate and the renewal.
Digital certificates - HealthLink website
If you already have a digital certificate for the Ministry of Health network
If you have an active digital certificate to access the Ministry of Health's network, we can use the same certificate to access our digital services. Email your request to our eBusiness team with the following information:
- organisation name, ACC VendorID number, and ACC ProviderID number
- the digital certificate holder's name and email address
- which ACC digital services you need access to.
Email eBusinessinfo@acc.co.nz
Apply for a digital certificate
Apply for a digital certificate by completing application forms for the organisation and each individual who will access our digital services.
Register your practice as an organisation
If someone in your organisation has held or currently holds a digital certificate, your organisation is likely already registered. Contact the Registration Authority if in doubt.
Organisation registration form
Register an individual
Register each individual in your organisation that needs a digital certificate to use our digital services. You can't share digital certificates between individuals.
Individual user registration form
If you prefer to download the forms use these options.
Organisation registration downloadable form
Individual user registration downloadable form
When complete, email the application forms to the Registration Authority for processing.
Email registration.authority@acc.co.nz
Once you receive your digital certificate from HealthLink, follow their installation instructions. Contact HealthLink if you have any issues installing your digital certificate
Phone 0800 288 887 - option 3 (helpdesk)
Our digital services options
You can choose to use:
- your practice management system (PMS)
- the eBusiness Gateway
- our other digital options.
What you can do with our digital services
We have the following digital services available.
| Service | Available via PMS (check with your PMS helpdesk for details) | Available via other digital options |
| Lodge claims (ACC45) | Yes | Yes |
| Look up claim information | Yes | Yes |
| Send invoices | Yes | Yes |
|
Look up invoice information. Including:
|
Yes | Yes |
| Submit medical certificates (ACC18) | Yes | Yes |
| Send patient notes | Yes | No |
| Submit treatment extension requests (ACC32) | Yes | Yes |
| Submit change of diagnosis requests | Yes | No |
If you use a practice management system
Some, but not all, PMS systems are using our full suite of digital services listed in the table above. Check with your PMS helpdesk or user manuals to see which of the digital services are available for you to use.
You can use our other digital options if your PMS vendor is not using one of our digital services.
If you use eBusiness Gateway or our other digital options
If you don't use a PMS, contact us to talk through what you want to do. We'll let you know the most suitable digital option.
Before you talk to us, make sure you:
- are registered with us to provide your health services
- have received your HealthSecure Digital Certificate from HealthLink
- check your computer meets the minimum specifications.
Computer and browser minimum specifications
Your computer and browser need to meet these specifications. If they don't, you may have limited ability to use our digital services.
Operating systems:
- Windows 7 or higher
- Apple OS X 10.7 or higher.
Browsers:
- Microsoft Internet Explorer version 11.X or higher
- Firefox version 30.X or higher
- Chrome version 40.X or higher
- Safari version 7.X or higher (except when submitting medical certificates).
Screen resolution:
- 1024 x 768 or higher.
How-to guides for checking status of claims and invoices
Through eBusiness Gateway, you can check:
- claim details
- invoice details
- payment remittance advice.
You can download or print the how-to guides.
Find claim details on eBusiness Gateway
Find invoice details on eBusiness Gateway
Guide for payment remittance advice access on eBusiness Gateway
Contact us
If you need more help with getting set up to use our digital services, contact us.
Phone 0800 222 994 – option 1
Email ebusinessinfo@acc.co.nz