Christmas and New Year opening hours and pay dates
Our contact centre has reduced hours over the holiday season and weekly compensation payment dates may change due to public holidays.
See holiday hours and payment dates.
Provider news
Check out the top news stories and changes happening in the provider space.
You'll find these stories and more in our monthly provider email updates.
Displaying items 1 - 10 of 78 in total
Working together for better outcomes - an update on ACC’s service commissioning approach
Released 10/12/2024
Working together for better outcomes - an update on ACC’s service commissioning approach
Watch Deputy Chief Executive for System Commissioning & Performance, John Bennett, and his team discuss what our future commissioning approach means for providers and suppliers.
An update on ACC’s Primary Acute Care review
Released 09/12/2024
An update on ACC’s Primary Acute Care review
We have now completed the discovery phase of our Primary Acute Care review, which aimed to evaluate the current state and identify areas for improvement for injury-related primary acute care in the community.
Introducing the ProviderHub administrator
Released 02/12/2024
Introducing the ProviderHub administrator
Last week we emailed the smaller businesses who will start using ProviderHub in early 2025. These are businesses who only use eBusiness Gateway to work with us.
New Sensitive Claims Service now live
Released 29/11/2024
New Sensitive Claims Service now live
After more than three years of engagement with providers, suppliers, sector groups, agencies and professional bodies, our new Sensitive Claims Service contract was launched on 1 December 2024.
Training wraps up for Sensitive Claims Service
Released 29/11/2024
Training wraps up for Sensitive Claims Service
Thank you to everyone who attended our Sensitive Claims Service training sessions. Overall, the training was well received, with 97% of respondents in our feedback survey saying they were satisfied or very satisfied with the training.
Provider Travel Policy reminder
Released 29/11/2024
Provider Travel Policy reminder
In July we let you know that we’ve updated our travel policy, to clarify our position on provider travel and ensure all providers are meeting their responsibilities. Here are some key reminders.
New equipment list available for support and recovery with Enable New Zealand
Released 29/11/2024
New equipment list available for support and recovery with Enable New Zealand
ACC assessors have been working with our rehabilitation equipment supplier Enable New Zealand to redesign the online equipment catalogue so it’s easier to use and shares the right amount of detail.
New ACC45 claim numbers started in November
Released 29/11/2024
New ACC45 claim numbers started in November
We’ve reached the end of our pool of available ACC45 claim numbers, and we started using our new number format in November. The existing ACC45 number format will continue to be accepted.
Updates to payment rates for residential care homes providing interim care
Released 30/10/2024
Updates to payment rates for residential care homes providing interim care
If you’re a non-contracted residential care provider, we’ve aligned our payment rates for interim care with rates set by Health New Zealand.
Want to hold a Residential Support contract with ACC?
Released 30/10/2024
Want to hold a Residential Support contract with ACC?
We welcome you to apply for a Residential Support contract at any time, and agree your rates with us. Advantages include agreed rates for both short-term and long-term residents.