Provider news
Check out the top news stories and changes happening in the provider space.
You'll find these stories and more in our monthly provider email updates.
Displaying items 1 - 10 of 97 in total
Register for upcoming Provider and Psychology Advisor Forums
Released 03/08/2026
Register for upcoming Provider and Psychology Advisor Forums
We’re pleased to announce that we’ll be hosting five more Provider and Psychology Advisor Forums this year. Register now for these important educational opportunities.
New report templates for Sensitive Claims Residential Rehabilitation
Released 03/08/2026
New report templates for Sensitive Claims Residential Rehabilitation
Following feedback from internal and external stakeholders, we’ve developed new reporting templates for the Sensitive Claims Residential Rehabilitation Service contract
Understanding treatment reviews for the Sensitive Claims Service
Released 03/08/2026
Understanding treatment reviews for the Sensitive Claims Service
Understand your certification practice using our dashboard
Released 03/08/2026
Understand your certification practice using our dashboard
Our Medical Certification dashboard allows you to review and compare your certification and return-to-work data with your peers, helping you identify trends, benchmark your performance and support better patient outcomes.
New High Tech Imaging and Elective Surgery contracts go to market in September 2026
Released 03/08/2026
New High Tech Imaging and Elective Surgery contracts go to market in September 2026
Read more about the new High Tech Imaging (HTI) and Elective Surgery Services (ESS) contracts. The new contracts will include clearer service expectations, updated performance measures and improved reporting to support safe, timely, and high-quality servi
Improvements to provider emails to help us respond faster
Released 03/08/2026
Improvements to provider emails to help us respond faster
We’re updating how we manage provider emails as part of our Genesys migration. Read more here.
Little Matters gains momentum across Aotearoa
Released 03/08/2026
Little Matters gains momentum across Aotearoa
Little Matters is a new initiative that encourages adults to take small, everyday actions that contribute to safe, supportive environments for children. Access the Little Matters toolkit to help you make the kaupapa your own and weave it into your mahi wi
Introducing new specialisation within Mental Injury Recovery
Released 03/08/2026
Introducing new specialisation within Mental Injury Recovery
External Advisory Group helps shape future needs assessment approach
Released 03/08/2026
External Advisory Group helps shape future needs assessment approach
We’re continuing to explore how needs assessments for social rehabilitation services identify the supports and services injured kiritaki (clients) need. Read more about the Needs Assessment External Advisory Group (EAG) we've established to bring together
Improvements coming to ACC18 Medical Certification form
Released 03/08/2026
Improvements coming to ACC18 Medical Certification form
We're making improvements to the ACC18 Medical Certification form to make it easier to complete and to better support recovery planning for injured kiritaki (clients). Read more about these improvements here.