Provider news
Check out the top news stories and changes happening in the provider space.
You'll find these stories and more in our monthly provider email updates.
Displaying items 1 - 10 of 66 in total
Updates to payment rates for residential care homes providing interim care
Released 30/10/2024
Updates to payment rates for residential care homes providing interim care
If you’re a non-contracted residential care provider, we’ve aligned our payment rates for interim care with rates set by Health New Zealand.
Want to hold a Residential Support contract with ACC?
Released 30/10/2024
Want to hold a Residential Support contract with ACC?
We welcome you to apply for a Residential Support contract at any time, and agree your rates with us. Advantages include agreed rates for both short-term and long-term residents.
Information to help manage capacity for the Integrated Services for Sensitive Claims (ISSC)
Released 30/10/2024
Information to help manage capacity for the Integrated Services for Sensitive Claims (ISSC)
The latest ISSC waitlist data is now available to view. As part of the ISSC quarterly reporting cycle, you provide us with valuable information about the number of clients that use your services, how many you place on a waitlist (if you manage a waitlist)
Onboarding smaller businesses to ProviderHub
Released 30/10/2024
Onboarding smaller businesses to ProviderHub
We’re rolling out ProviderHub to small and medium sized businesses from February 2025. If you’re one of those businesses, we’ll email you before the end of December about what this means for you.
Reporting requirements for SAATS due soon
Released 30/10/2024
Reporting requirements for SAATS due soon
We want to remind contract holders of the Sexual Assault Assessment and Treatment Service (SAATS) that quarterly reporting requirements are due soon.
What’s your plan to transition kiritaki to new Sensitive Claims Service?
Released 30/10/2024
What’s your plan to transition kiritaki to new Sensitive Claims Service?
The new Sensitive Claims Service launches on 1 December. You can use our new interactive guide to help you plan how you’ll transition kiritaki (clients) to the new contract. This will ensure they can continue to receive the treatment and services they nee
Requests for purchase orders under the ISSC due 20 November 2024
Released 30/10/2024
Requests for purchase orders under the ISSC due 20 November 2024
The deadline for submitting requests for new purchase orders, or changes to existing purchase orders, under the Integrated Services for Sensitive Claims (ISSC) contract is 20 November 2024.
Royal commission of Inquiry into Abuse in Care
Released 30/10/2024
Royal commission of Inquiry into Abuse in Care
On Tuesday 12 November 2024 there will be a formal government apology to survivors of abuse in care. This will be a significant day for survivors.
Smarter call handling building faster response times for you
Released 04/10/2024
Smarter call handling building faster response times for you
In August we expanded our new call answering technology (Smart Interactive Voice Response) to capture ‘call intent’ when you contact us.
New transition guide and FAQs for the Sensitive Claims Service
Released 04/10/2024
New transition guide and FAQs for the Sensitive Claims Service
As we prepare for the launch of the new Sensitive Claims Service on 1 December, existing ISSC suppliers and providers will need to consider how you can best support kiritaki through the transition to the new contract.