Provider news
Check out the top news stories and changes happening in the provider space.
You'll find these stories and more in our monthly provider email updates.
Displaying items 1 - 10 of 90 in total
ACC Pricing Review 1 July 2025
Released 02/05/2025
ACC Pricing Review 1 July 2025
As part of our contract management process, we regularly consider whether a review of pricing across our contracts is needed.
We’ve now completed a review and will be adjusting many of our contracted rates effective from 1 July 2025.
We’ve now completed a review and will be adjusting many of our contracted rates effective from 1 July 2025.
Important deadline: 31 May 2025 is the last day to transition claims to the Sensitive Claims Service
Released 02/05/2025
Important deadline: 31 May 2025 is the last day to transition claims to the Sensitive Claims Service
This is our final reminder that all kiritakimust be transitioned from the Integrated Services for Sensitive Claims (ISSC) to the Sensitive Claims Service by no later than 31 May 2025. This is to ensure continuity of care and to help effectively manage the
Contract opportunity for the Living My Life Service
Released 02/05/2025
Contract opportunity for the Living My Life Service
Our Living My Life service contract offers an opportunity to provide comprehensive support to clients, enabling them to participate meaningfully in everyday living, community, and employment activities. The service aims to enhance clients' quality of life
Update on Nursing Services contract
Released 01/05/2025
Update on Nursing Services contract
We’ve improved our Nursing Services contract to make it easier for kiritaki (clients) to access nursing care in the community.
Work continues to create access to the Sensitive Claims Service through Safe to talk
Released 01/05/2025
Work continues to create access to the Sensitive Claims Service through Safe to talk
We’re beginning the next stage of our partnership with Whakarongorau Aotearoa | New Zealand Telehealth Services and the Ministry of Social Development (MSD) to develop a new pathway to the Sensitive Claims Service via Safe to talk, the national sexual har
Submitting changes to approved group-based therapy applications
Released 01/05/2025
Submitting changes to approved group-based therapy applications
Following the initial tranche of group-based therapy applications (3-26 February) for the Sensitive Claims Service, we received numerous requests from suppliers for amendments to approved groups.
Improving provider information – what this means for you
Released 02/04/2025
Improving provider information – what this means for you
We’re reviewing and updating the registration information we hold about you in our systems. If action is required by you, our Provider Vendor Registration (PVR) team will reach out to you.
Onelink’s dispatch facility is moving to a new site
Released 28/03/2025
Onelink’s dispatch facility is moving to a new site
Onelink, ACC’s supplier of medical consumables, is moving from their Point Chevalier facility to a new facility in Māngere from 5 to 9 May. Onelink is working to ensure all orders go out on time. See the full update.
OneLink is updating the icanhear website
Released 28/03/2025
OneLink is updating the icanhear website
As of Thursday 27 March, OneLink’s hearing aid battery reorder service icanhear has an updated website. The new website is hosted on a modern interface that will be easier for kiritaki (clients) to navigate and use. See the changes.
Express your interest: Musculoskeletal Secondary Care Clinical Advisory Group
Released 28/03/2025
Express your interest: Musculoskeletal Secondary Care Clinical Advisory Group
We’re looking for a group of senior clinical secondary care representatives who want to work with us to help address shared challenges and improve recovery outcomes for all New Zealanders. Find out how to submit.