Christmas and New Year opening hours and pay dates

Our contact centre has reduced hours over the holiday season and weekly compensation payment dates may change due to public holidays.

See holiday hours and payment dates. 

Te whakamaimoa me te whakarauoraTreatment and recovery

What we need to know about your patient's treatment and recovery. Including making referrals, getting prior approval and assessing if they can return to work.

Health provider checking patient's shoulder mobility

Helping your patient recover at work

A safe and timely return to work can improve your patient’s physical and mental wellbeing. It can also lead to shorter recovery times.

Issuing medical certificates

General practitioners (GPs), nurse practitioners, and medical specialists can issue medical certificates. Get an introduction to medical certification.

Work type detail sheets

Occupational assessors use work type detail sheets to find the requirements of different work types. They use them to match skills with work types.

Referring a patient for rehabilitation

If your patient is ready for the next steps in their recovery, you can refer them to a rehabilitation programme. You’ll need to get pre-approval from us first.

Getting prior approval for further treatment

You may need to get prior approval from us before we can fund more treatment for your patient. Find out when you’ll need prior approval and how to get it.

How we support clients throughout their recovery

There's a range of ways clients can access ACC supports, so together we can better meet their individual needs.

Supporting safer treatment

We aim to reduce injuries in New Zealand that are related to treatment from registered health providers.