Culturally responsive support with Hāpai
We are providing more culturally responsive support to our kiritaki Māori through Hāpai.
Hāpai is currently available to kiritaki Māori who have experienced serious or complex injuries.
On this page
What is Hāpai?
Hāpai is a new initiative providing kiritaki Māori and your whānau with options in your recovery support experience.
Our vision for Hāpai is to improve access, experience and outcomes for kiritaki Māori.
Hāpai is delivered by our kaihāpai (recovery team members) and is grounded in tikanga Māori (Māori values and practices).
This means te ao Māori principles inform the way we engage with you and your whānau, to ensure you receive support when you need it, and in ways that work for you.
Where Hāpai is available?
Hāpai will evolve over time, and we will continue to grow our reach across the motu.
Kaihāpai are delivering services to kiritaki Māori in the following rohe:
- Whangārei
- Auckland
- Hamilton
- Tauranga
- Whakatāne
- Gisborne
- Rotorua
- Hastings
- Whanganui
- Palmerston North
- Wellington
- Greymouth
- Christchurch
- Alexandra
- Dunedin
- Invercargill
How can you access Hāpai?
If you are a kiritaki Māori who has experienced a serious or complex injury, talk to your recovery team member today to see if Hāpai is right for you.
Whiria te tangata, ka puta he oranga.
Weaving people together promotes wellbeing.
Contact us
If you have any problems or want to know more about how we can help, talk to your recovery team, or contact our claims team:
Phone 0800 101 996 (Monday to Friday, 8am to 6pm)
Email claims@acc.co.nz
Taane’s story: Getting back on his feet with Hāpai
The happy-go-lucky nature of Taane Karena was tested when a serious injury put him in a dark place. But the support of our Hāpai programme, which provides care grounded in Māori values and principles,
Pita’s story: How Hāpai helped him heal
After a challenging recovery from surgery, Pita Pene was in a dark place. But the support from ACC’s Hāpai team changed everything.
Michael's story: From the depths of despair to hitting the w
A back injury put the working life of Michael Dixon (Ngāpuhi) into doubt and he struggled mentally. But our support helped pull him out of that and find a new job he loves.