Working together to improve patient outcomes
Health sector engagement series
It’s vital we work with experts like you in helping New Zealanders get back to work and independence after injury. 2025 is about focusing on how we work with the health sector and commission for services to improve outcomes for injured people.
On this page
An update on our service commissioning approach
We’re moving towards a collaborative co-commissioning model, working closely with providers and suppliers of health services – the experts in helping injured people – to design solutions that achieve better outcomes for kiritaki (clients). The clinical voice is a vital part of our new commissioning approach. We plan to strengthen clinical leadership and have a clinical governance lens across all aspects of commissioning. We’ll be working towards open sharing of outcome data to increase transparency and give New Zealanders greater visibility of what they can expect on their recovery journey.
Find out more about ACC's service commissioning approach
We’ve begun a series of online engagements from February 2025, starting with sessions focused on how we work with general practice and the secondary care sector. Find out more on this page.
Online engagement events
We value the important role you play in helping people recover from injury and return to their everyday lives. We’re hosting a series of online engagements, because we believe you’ll have a range of ideas on how we can work together to achieve better outcomes for injured New Zealanders.
At each engagement we’ll outline the shared challenges we’re seeing and the impact this is having on injured people, their whānau and communities, as well as the pressure this is putting on the Accident Compensation Scheme and the sustainability of the entitlements we provide.
The events were recorded and are available on this page.
Primary care event recording
Watch Chris Ash and the team talk through the challenges and the opportunities in the event recording above.
Primary care
We’re looking for new ideas on how we can work together differently to improve recovery outcomes for injured New Zealanders, including getting people back to work and independence faster.
View presentation
The following document provides answers to all the questions asked before and during the engagement sessions:
'Fit for selected work' medical certificate resource for patients
We discussed 'fit for selected work' (FFSW) medical certification at the event.
View or download the FFSW factsheet
Summary of your ideas
We asked you to submit your ideas on how we can improve recovery outcomes for patients. We’re grateful to those of you who took the time to share your views. View the video to learn more.
Indicative dates
| 21 February 2025 | Request for Information (RFI) 'Share your ideas' and Expression of Interest (EOI) Primary Care External Reference Group guidelines published on this page, and submission period opens |
| 16 March 2025 | RFI and EOI submission period closes |
| March 2025 | ACC review |
| April 2025 |
Update on response ('Summary of your ideas' video above), and next steps |
Secondary care event recording
Watch Matt Jones and the team talk through the challenges and the opportunities in the event recording above.
Secondary care
We want to work with you to better understand and enhance the recovery outcomes for people with musculoskeletal injuries, while ensuring the sustainability of the services ACC provides.
We’re looking for new ideas on how we can work together differently to improve recovery outcomes for injured New Zealanders, including getting people back to work and independence faster.
View presentation
The following document provides answers to all the questions asked before and during the engagement sessions:
Express your interest: Musculoskeletal Secondary Care Clinical Advisory Group
We’re looking for a group of senior clinical secondary care representatives from the following health professions, who want to work with us to help address shared challenges and improve recovery outcomes for all New Zealanders. Our initial focus will be on people who have a musculoskeletal injury.
- Radiologist (interventional)
- Anaesthetist
- Spinal Orthopaedic surgeon or Neurosurgeon
- Orthopaedic surgeon (non-spinal specialist)
- Physiotherapist or Osteopath or Chiropractor
- Vocational rehabilitation provider (Physiotherapist or Occupational Therapist)
- Registered nurse / theatre nurse
- Specialist Pain Medicine Physician
- Sports and Exercise Physician
- Musculoskeletal Physician
- Occupational Physician
- Neurologist
- Clinical Psychologist or Psychiatrist
How to express your interest
- Follow this link to GETS
Subscribe to the notice, and download the EOI and EOI response form. - Submit completed forms to: elective.services@acc.co.nz
by 5.00 pm, Wednesday 16 April 2025.
Indicative dates
| 3 March 2025 | Request for Information (RFI) 'Share your ideas' guidelines published on GETS, and submission period opens |
| 26 March 2025 | Expression of Interest (EOI) Musculoskeletal Secondary Care Clinical Advisory Group published on GETS and submission period opens |
| 7 April 2025 (extended) | RFI submission period closes |
| April 2025 | ACC review RFI |
| 16 April 2025 | EOI submission period closes |
| End of April / early May 2025 | Update on response and next steps |
| Early May 2025 | Nominees of Musculoskeletal Secondary Care Clinical Advisory Group notified of outcome |
GETS support
For any issues or help with GETS, select the ‘supplier help’ link under ‘Policies and Information’ in the lefthand menu of the GETS website.