Christmas and New Year opening hours and pay dates

Our contact centre has reduced hours over the holiday season and weekly compensation payment dates may change due to public holidays.

See holiday hours and payment dates. 

Ngā utu e kawea ana e mātouWhat we cover

Find out what we do and don't cover, treatment we can help pay for and what you need to know if you're travelling overseas or visiting New Zealand.

Tamariki riding scooter and bikes

Injuries we cover

Our no-fault scheme covers everyone in New Zealand if you're injured in an accident. It doesn’t matter who you are or what you were doing when you were injured.

Injuries we don’t cover

Your injury must be because of an accident. We won't cover things like illness, conditions from ageing and emotional issues.

Treatment we can help pay for

ACC can help pay for a range of medical, health and treatment costs if we cover your injury. You may have to pay for part of your treatment costs.

If you're a New Zealander injured overseas

If you’re a New Zealand resident and you return home with an injury that happened overseas, ACC can help cover costs.

If you're a visitor injured in New Zealand

You’ll receive the same ACC cover as everyone else if you have an injury while visiting New Zealand – it doesn’t matter if you’re not a resident.

Using rongoā Māori services

Find out what to do to use rongoā Māori services and what ACC will pay for.

Cover for maternal birth injuries

If you have experienced an injury while giving birth on or after 1 October 2022, we may be able to help with your recovery.