Register with us as a health provider

Who can register as a health provider

You can register with us if you're a treatment provider or registered health professional under the Accident Compensation Act 2001. This includes:

• acupuncturist
• audiologist
• audiometrist (can register from 19th December 2024)
• chiropractor
• counsellor
• dentist
• medical laboratory technologist 
• medical practitioner
• midwife*
• nurse
• occupational therapist
• optometrist
• osteopath
• paramedic (can register from 19th December 2024)
• podiatrist
• physiotherapist
• psychiatrist
• psychologist
• psychotherapist
• radiologist
• social worker 
• speech therapist

*a registered midwife for the purpose of registering maternal birth injury (MBI) claims

How to register as a health provider

To register as a health provider you must:

• be registered with the appropriate authority, eg your professional body
• hold a current annual practising certificate from the same authority.

To register with us, you must:

1. Complete our registration form

   To register as a health provider, fill in the ACC24.
   
   If you're self-employed or setting up a new practice, you'll also need an ACC Vendor ID to enable us to pay you for the service you provide. Complete the ACC111 Register as a vendor form below to obtain this.

   Online forms:
   ACC24 Register as a health provider
   ACC111 Register as a vendor
   
   Or you can use our downloadable forms and return them to us once completed:
   
   ACC24 Application to register as a health provider
   ACC111 Register as a vendor

2. Include a copy of your annual practising certificate

3. Choose time-based or per patient payment

   If you're one of the below let us know if you'd prefer to be paid in five-minute increments up to one hour or a flat rate per patient:

   - acupuncturist
   - occupational therapist
   - chiropractor
   - physiotherapist
   - speech-language therapist
   - osteopath
   - podiatrist.
   
   Specified treatment provider costs

4. Send us your application

   Complete the online form, or send your paper form to us by email or post.
   
   Send us your application

5. Verify your email address

   Once we've received your application, you'll receive an email with instructions to verify your email address. You'll need to complete the email verification process before your registration is confirmed.
   
   A verified email address helps ensure you're receiving ACC updates and provide protection for the sharing of private information.
   
   If you don't receive an email from us within 48 hours, please check your junk mail.
   
   Once your email address is verified, we'll let you know in writing if your application is accepted and your registration is confirmed. This usually takes two to three working days to process. We'll contact you if there are any issues or we need more information.

6. Understand your responsibilities

   As a health provider registered with us, you have certain responsibilities when providing treatment.
   
   Understanding your responsibilities
   Working together: A guide for providers
   How we support quality and resolve issues
   Children’s Worker Safety Checks

7. Complete ACC's online learning modules

   If you're a GP, nurse, acupuncturist, chiropractor, osteopath, physiotherapist or podiatrist, there are online interactive modules that guide you through:
   • who we are - what ACC does
   • cover - what we do and don't cover
   • lodging claims.

   Complete the modules

Register as a counsellor for mental or physical injuries

To provide counselling services for mental or physical injuries, you need to have:

• at least a level six NZQA or an equivalent qualification
• at least one year of full-time supervised work experience since getting your qualification
• fortnightly supervision by a supervisor who holds:
  • a current membership of a counselling-related professional body
  • at least three years' experience in the area of counselling you're applying for
• understanding of Māori cultural awareness and relationships with local Māori Health organisations
• a current membership of a counselling-related professional body.

To register with us, you need to:

1. Complete our registration form

   
   ACC2466 Application to register as a counsellor

2. Use the checklist at the end of the form

   This tells you what you need to include with your application. You may need to complete these forms as well:
   
   Request and consent form for New Zealand Police vetting services 
   ACC2467 Supervisor report for counsellor registration 
   Case study guidelines for counsellor registration

3. Send us your application

   Send it to us by email or post. 
   
   Send us your application

4. Verify your email address

   Once we've received your application, you'll receive an email with instructions to verify your email address. You'll need to complete the email verification process before your registration is confirmed.
   
   A verified email address helps ensure you're receiving ACC updates and provide protection for the sharing of private information.
   
   If you don't receive an email from us within 48 hours, please check your junk email.
   
   Once your email address is verified, we'll let you know in writing if your application is accepted and your registration is confirmed. This usually takes two to three working days to process. We'll contact you if there are any issues or we need more information.

5. Understand your responsibilities

   As a health provider registered with us, you have certain responsibilities when providing treatment.
   
   Understanding your responsibilities
   Working together: A guide for providers
   How we support quality and resolve issues

Deliver therapy under the Sensitive Claims Service 

If you want to offer counselling services or therapy to our clients who’ve experience sexual abuse or assault, you can choose to work under a Sensitive Claims Service contract. 

The Sensitive Claims Service provides support, assessment, and treatment services for clients who have experienced sexual abuse or assault covered by the Accident Compensation Act 2001 and have a mental injury caused by that act of sexual abuse or assault.  

To deliver services under the Sensitive Claims Service, you must apply and be approved by us and named on a supplier’s contract prior to delivering services. This applies to all professions considered as named service providers:  counsellor, psychotherapist, psychologist, psychiatrist, or a social worker planning on delivering counselling services under the contract.   

Other professions who provide non-counselling services, known as service providers, can also deliver services through the Sensitive Claims Service. They include registered nurses, occupational therapists, physiotherapists, dietitians, speech language therapists, and social workers. To deliver services to sensitive claims clients, service providers will need to register with us. 

Learn more 

Register for a locum number

If your practice wants to employ or contract a health provider for ad-hoc relief work, you need to get a locum number.

To get a locum number, your practice needs to meet the following conditions:

• the health providers using the locum provider number must be employed or contracted by the practice for ad-hoc relief work
• they must be of the same professional group, eg nurses can't use a locum number allocated to doctors. They need their own locum nurse provider number
• the number of health providers registered under one locum number must not be more than the equivalent of one full-time employee. This is over the period of one year
• an individual health provider can’t work under a locum number for longer than three months at a time.

Forms you need to provide

When you first register for a locum number, complete the ACC317. If you're registering a new health provider to work under your locum number, they need to complete the ACC5935.

ACC317 Locum health provider registration
ACC5935 Locum update

Send us your forms once you’ve completed them.

Send us your application

We support the Health Provider Index

We support the Health Provider Index (HPI), a Ministry of Health initiative that helps identify health providers and holds their information in a central national database for use by the New Zealand health and disability sector.

The HPI supports the New Zealand health sector by providing easy access to health-related information and promoting the sharing of health information between practitioners and providers.

The HPI is an identification system that replaces the:

• ACC provider number with an HPI-CPN, if possible
• ACC vendor number with an HPI organisation number 
• ACC facility number with an HPI facility number. 

Getting an HPI-CPN

The HPI includes practitioners who are registered with a registration agency that has signed a Data Provision Agreement with the Ministry.

If you're not already using an HPI-CPN number issued by your regulatory authority, we'll register you with one. We may contact you to change from an ACC number to an HPI number.

Getting a provider number

If we can't register you with an HPI-CPN number, we'll give you your own ACC provider number. You'll need your provider number anytime you work with us.