Christmas and New Year opening hours and pay dates

Our contact centre has reduced hours over the holiday season and weekly compensation payment dates may change due to public holidays.

See holiday hours and payment dates. 

Sensitive Claims Service

Through the Sensitive Claims Service we offer fully funded support, treatment and assessment services for survivors of sexual abuse or assault.

The Sensitive Claims Service replaces the Integrated Services for Sensitive Claims (ISSC).

Working under the Sensitive Claims Service

Important information and helpful tools for suppliers and providers who work under the Sensitive Claims Service.

Supporting kiritaki through the change

Guidance for suppliers and providers on what they can do to transition kiritaki (clients) to the new Sensitive Claims Service contract.

How to apply

The tender for the Sensitive Claims Service contract is now closed and the named service provider application will reopen on 3 February 2025. Learn more.

How we evolved the ISSC

Learn how we worked collaboratively with the sexual violence sector to evolve and strengthen how we support clients with a sensitive claim.

Information for kiritaki (clients)

Information for kiritaki about the support we provide under the Sensitive Claims Service.