Christmas and New Year opening hours and pay dates

Our contact centre has reduced hours over the holiday season and weekly compensation payment dates may change due to public holidays.

See holiday hours and payment dates. 

Provider contracts and services

Stay up-to-date with current changes in some of our key provider contracts and services.

Sensitive Claims Service

Through the Sensitive Claims Service we offer fully funded support, treatment and assessment services for survivors of sexual abuse or assault. This replaces the ISSC.

Integrated Care Pathways Musculoskeletal (ICPMSK)

Putting the patient at the centre of their recovery, ICPMSK is an innovative way of managing people with musculoskeletal injuries.

Home and Community Support

The HCS contract helps our clients return to or maximise their independence in the home and community after an injury.

Kaupapa Māori health services

We want to provide whānau with a choice of services that deliver culturally appropriate care. Learn about the approach we’re taking to develop kaupapa Māori health services.

Maternal birth injuries

Understand what health providers need to know to lodge claims and provide treatment for a maternal birth injury

Non-Acute Rehabilitation Pathway service

The Non-Acute Rehabilitation Pathway (NARP) service enables hospitals to provide both inpatient and community rehabilitation to people who need hospital-level rehabilitation following an injury.

Medical Assessment Services

Utilise your medical expertise to complete independent medical assessments for ACC clients needing help to return to work or seeking support for a more permanent injury.