Christmas and New Year opening hours and pay dates

Our contact centre has reduced hours over the holiday season and weekly compensation payment dates may change due to public holidays.

See holiday hours and payment dates. 

Te tū hei kaiwhakaratoHow to provide your services

How to register with us, work under a contract, therapy for sensitive claims, and contact an engagement and performance manager.

Health provider treating young patient with leg injury on medical bed

Register with us as a health provider

If you want to offer services to our clients you need to register with us first. This includes treatment providers, registered health professionals and locums.

Understanding your responsibilities

As a health provider registered with us, you have certain responsibilities when providing treatment. This includes privacy, rehabilitation and clinical records.

Working under a contract

We work with suppliers under different contracts. Find out if we have a contract for the services you offer, how the contracts work and how to apply.

Working with us as a rongoā Māori practitioner

Find out how to register with ACC as a rongoā Māori practitioner, how we pay for rongoā Māori services, and how our clients can access these services.

Providing services via Telehealth

Find which services are enabled for Telehealth consultations with ACC clients, Telehealth criteria and requirements, and service item codes and rates.

How we support quality and resolve issues

We have structures in place to support quality practice and confirm your services meet our policies, procedures, and expectations.

Cultural and safety competencies

Uplifting cultural safety is part of our commitment to creating a more equitable ACC for Māori that is inclusive for all New Zealanders.

Contact our provider relationship team

Engagement and Performance Managers can help you understand how we work, and how our policies and processes relate to you.