Alternatives to MyACC
You may not want to use MyACC to request support, or you may not have received a registration code from us to register an account and that’s okay.
There are other ways to apply for support like weekly compensation, travel costs and help with everyday tasks around the home.
On this page
What to do if you have received a MyACC registration code
If you’ve received a message confirming we have accepted your injury claim, it is likely you will have also received an email or sms text message with a registration code and instruction on how to register for MyACC.
If your code has expired, contact us and we may be able to send you a new one.
Not able to, or simply don't want to use MyACC? That's okay - there are other ways to request support, including weekly compensation.
Applying for weekly compensation
We can help cover your income if you can’t work or some or all your usual tasks for more than a week due to your injury and have a medical certificate showing this.
If we are covering your injury claim, we can pay up to 80% of your income as weekly compensation if you can’t work . This means you'll still get paid while you recover.
There are two ways to apply for weekly compensation.
- Using MyACC
- Over the phone with our team
If you’re unable to use MyACC, contact your recovery team or our contact centre to get set up for weekly compensation.
Phone 0800 101 996
Learn more about weekly compensation
Travel and prescription reimbursements
If we cover your injury, we may be able to contribute to costs when you travel for treatment and rehabilitation. We can also help with costs toward prescriptions for your injury.
If your travel is for rehabilitation you will prior approval from your recovery team. Some travel for treatment will also need prior approval. Learn more and get tips for reimbursing travel costs.
When you are ready, complete the relevant form and email it to us. We try to process applications within 10 business days. We’ll contact you to let you know if it gets approved and when payment is being made.
Travel expenses reimbursement (ACC250)
Prescription reimbursement (ACC249)
Email claimsdocs@acc.co.nz
Submitting a medical certificate
To submit a medical certificate, please attach it to an email and send to us. Make sure you email your new medical certificate to us before the current one expires to ensure your weekly compensation continues to be paid.
Email claims@acc.co.nz
Returning to work
Weekly compensation payments reduce when you partially return to work and also receive income from your employer. You’ll need to let us know what hours you work each week by completing the ACC038 and emailing it to us.
Provide my weekly earnings information (ACC038)
Email clientpayments@acc.co.nz
Contact us
If you have any problems or want to know more about how we can help, talk to your recovery team or contact our claims team:
Phone 0800 101 996 (Monday to Friday, 8am to 6pm)
Email claims@acc.co.nz
Send us your application
If you live in Northland, Auckland, Waikato or Bay of Plenty:
ACC Hamilton Hub
PO Box 952
Hamilton 3240
If you live in Taranaki, Manawatu-Whanganui, Hawke's Bay, Wellington or the South Island:
ACC Dunedin Hub
PO Box 408
Dunedin 9054