Guidance to help transition clients to the Sensitive Claims Service
The current Integrated Services for Sensitive Claims (ISSC) contract ends on 30 November 2024 and the new Sensitive Claims Service contract begins on 1 December 2024. To ensure kiritaki (clients) can be safely transitioned to the new contract, we wanted to offer some guidance for existing ISSC suppliers and providers.
There will be a transition period from 1 December 2024 up until 31 May 2025 to allow kiritaki to be transitioned to the new Sensitive Claims Service contract at the next check-in or reporting point. This is to ensure continuity of care.
Purchase orders:
- No new purchase orders under the ISSC contract will be issued beyond 30 November 2024.
- All purchase orders that need to be approved or amended must be requested before 20 November 2024. This is to allow sufficient time for them to be issued before 30 November 2024.
- We can honour existing purchase orders (issued prior to 30 November 2024) under the current ISSC contract up until 31 May 2025 (or earlier).
- Any purchase orders dated 1 June 2025 and beyond cannot be honoured. Therefore, you will now start to see purchase orders with an end date of 31 May 2024 rather than for 12 months.
- For any purchase order with ISSC Support to Wellbeing Long Term hours, this will be calculated at a rate in relation to how many months of service have been issued (e.g. for four months of support, we would approve 16 hours of service, equating to one hour per week).
Delivery of group-based therapy:
- The last day to apply to deliver group-based therapy (excluding groups for Dialectical Behavioural Therapy - DBT) under the existing ISSC contract is 2 August 2024.
- All group-based therapy approved under the ISSC must be completed by no later than:
- 30 November 2024, if a supplier and provider is not intending to continue beyond that date; or
- 31 May 2025, if a supplier and provider can complete the group during the transition period.
From now on, no new applications to deliver a DBT group will be accepted. Existing approved DBT groups can complete services if the supplier and provider are able to deliver that service through the transition period (1 December – 31 May 2025).
Applications for group-based therapy (including DBT) under the new Sensitive Claims Service contract will open in February 2025.