Treatment we can help pay for
We can help pay for various medical, health and treatment costs if we cover your injury. Sometimes, you'll need to pay part of the cost.
On this page
Types of treatment we can help pay for
We can pay for treatment if it is:
- The best option for your condition
- A generally accepted treatment in New Zealand
- Provided by a registered and licensed provider in New Zealand
We have a list of the key treatment and rehabilitation services funded by ACC. Search by a support area, like financial support, or use the A-Z directory.
Help with further treatment
We can help with additional treatment if you have side effects or issues with recovery. For example, if you have flashbacks after a car accident.
Help with serious injuries and disabilities
We provide support if your injury causes long-term effects or disabilities.
If you're injured during treatment
If you're injured by treatment for a covered injury, we can cover you. Your health provider can make a treatment injury claim for you. It can take time to investigate a treatment injury claim and make a decision. We will tell you within two months if we are unable to make a decision yet.
Treatment we don’t pay for
We can't pay for treatments that are:
- Not related to your covered injury
- For pre-existing or underlying medical conditions not caused by your covered injury
- Given outside New Zealand
- Provided by unregistered or unlicensed providers
Paying for your treatment
We pay part of your treatment costs. Ask your health provider:
- How much you’ll need to pay and if you need to pay the total upfront
- How much we’ll pay
- If you need approval before treatment
If you visit the emergency department
If you go to the emergency department to get treatment for your injury, we'll pay them.
If you’ve already paid for treatment
You can pay the full cost of treatment yourself and we can pay you back our part. This includes paying for prescriptions.
Applying for a refund
To apply for a refund you’ll need to:
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Download an application form
ACC249 Prescription reimbursement
ACC001 Request for assistance -
Include your invoices and receipts
Attach the invoices and receipts to your form. Keep copies for your records. -
Send us your application
Send it to us by email or post, or drop it at your local ACC branch.
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We’ll let you know our decision
We'll make a decision about your application as soon as we can.
If we decline your application, we’ll let you know why.
Contact us
If you have any problems or want to know more about how we can help, talk to your recovery team or contact our claims team:
Phone 0800 101 996 (Monday to Friday, 8am to 6pm)
Email claims@acc.co.nz
Send us your application
If you live in Northland, Auckland, Waikato or Bay of Plenty:
ACC Hamilton Hub
PO Box 952
Hamilton 3240
If you live in Taranaki, Manawatu-Whanganui, Hawke's Bay, Wellington or the South Island:
ACC Dunedin Hub
PO Box 408
Dunedin 9054