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Guide: Lodging a claim - ACC45
We have created this guide to step you through how to lodge an ACC45 in ProviderHub.
Guide: Find claim by client
We have created this training guide to find an ACC45 claim using a client's name.
Guide: Find claim by number
We have created this training guide to find an ACC45 claim using a client's number.
Guide: Find invoice
We have created this training guide to teach you how to search for up-to-date invoice information.
Guide: Invoice for services – ACC40 guide
We have created this training guide to teach you how to action requests as an administrator.
Guide: Remittance advice
We have created this training guide to step you through how to get up to date information about remittances.
Guide: Request access to tasks
We have created this training guide to teach you how to request access to tasks.
Video - Lodging an ACC45 claim
Video transcript for Video - Lodging an ACC45 claim
welcome to our step-by-step guide on how
to lodge an ACC45 claim in ProviderHub
In this video we'll walk you through the
process of sending a claim to
ACC From the provider hub homepage under
the health treatment heading click on
claim lodgement to start a new ACC45
claim If you need to pause working on
the form you can save a draft by
clicking the button at the bottom of any
page after the first one
You can resume a draft later by going
back to the homepage and clicking on
draft
forms If you pause without saving you
will be logged out after 15 minutes and
will lose any information you've entered
on the form To start with you'll be
prompted to enter the patient's name and
your provider
ID It's essential to ensure this
information is accurate to avoid any
delays Next fill in the patient's
details
This includes their NHI number date of
birth ethnicity address and contact
details If you already have a claim
number you can enter it here Otherwise
leave this blank and one will be created
for you once you send the form To help
us make a cover decision quickly please
ensure all patient details are
correct Now enter the details of the
accident This includes the date of
injury scene location and a clear and
detailed description of the accident The
information required depends on your
selections Next search the patient's
occupation Please indicate if the
patient is in paid
employment If you select yes you'll need
to enter additional employment
information
If you select no you won't have to
complete the fitness for work section of
the form Select the appropriate injury
code type ICD10 read or snow med Enter
the injury code select the injury side
and provide a clear and detailed
description of the injury For help with
choosing the right read code refer to
our resource on the ACC website Please
note you'll only see the fitness for
work section if you indicated that the
patient is in paid employment Here you
can select the level of fitness for work
and the date range that this applies to
To add another level of fitness for work
and a different date range click add in
capacity
period If you have a return to normal
work date you can enter that here You
can indicate any further assistance
required on this page If you want to
create a referral start the process by
selecting the referral type and adding
referral notes To start another referral
click
add You can add up to five
referrals Finally review all the
information that you've entered Edit any
section if
necessary Read and complete the
declaration and click send If you didn't
add a claim number at the start of the
form one will be created when you click
send Once you've sent the form you can
view it or download a PDF copy by going
to the homepage and clicking sent
forms Or if you want to complete a form
that you've saved earlier go to draft
forms and resume it there To check on
the status of the claim you've sent us
go to find claim by number and enter the
claim
number Thanks for watching For more
information and support please refer to
the provider hub training guides on our
website
Video - Find by client
Video transcript for Find by client
welcome to our step-by-step guide on how
to find a claim by client in ProviderHub
In this video we'll walk you through the
process of searching for a claim using
client
information From the provider hub
homepage under the health treatment
heading click on find claim by client
Once you're on the find claim by client
page you will need to fill out four
mandatory fields starting with your ACC
provider ID and vendor ID numbers You
will also need the client's NHI number
and their date of birth Before
proceeding complete the privacy
confirmation
section After clicking search you will
see a list of your client's claims from
the past 5 years By default claims are
sorted by the most recent accident date
but you can change the sorting by
clicking on any of the table headings
The table shows the claim number cover
status and a brief diagnosis description
for each claim You can click view in the
actions column to see the full details
of any claim Thanks for watching For
more information and support please
refer to the provider hub training
guides on our website
Video - Find claim by number
Video transcript for Find claim by number
welcome to our step-by-step guide on how
to find a claim by number in Provider
Hub in this video we'll walk you through
the process of searching for a claim
using the ACC 45 client claim number
from the provider hub homepage under the
health treatment heading click find
claim by
number this feature allows you to check
the cover status diagnosis codes and if
the claim is an accredited employer
claim once you're on the find claim by
number page you will need to fill out
three mandatory fields starting with
your ACC provider ID and vendor ID
numbers you will also need the ACC 45
number or claim
number before proceeding complete the
privacy confirmation
section after clicking search you will
see the claim details
these include claim number cover status
and a brief diagnosis
description thanks for watching for more
information and support please refer to
the provider hub training guides on our
website
Video - Find an invoice
Video transcript for Find an invoice
welcome to our step-by-step guide on how
to find an invoice in
ProviderHub in this video we'll walk you
through the process of searching and
viewing an
invoice from the Provider Hub homepage
under the finance heading click on find
invoice on this page you have the option
to search for a single invoice or
multiple
invoices let's start with the single
invoice search
enter the invoice number you want to
check and click
search here you can view a summary of
the invoice details including payment
status and status
reason if you need to check another
invoice click new search and enter a
different invoice number to search for
invoices at another vendor you work for
return to the homepage and click change
vendor to search for multiple invoices
select the multiple invoices
tab you must enter a date
range you can also search by specific
criteria like ACC provider ID claim
number and
status once you've entered your criteria
click
search a list of invoices will be
displayed based on your search criteria
in the summary view key information is
displayed such as invoice number status
and
amount to view the full details of an
invoice click view on the invoice you'd
like to
see remember you can always go back to
the find invoice screen to check another
invoice by clicking the new search
button thanks for watching for more
information and support please refer to
the provider hub training guides on our
website
Video – ACC40
Video transcript for ACC40
welcome to our step-by-step guide on how
to send an invoice in
ProviderHub from the ProviderHub
homepage under the finance heading click
on invoice for services
ACC40 if you manage invoices for
multiple vendors make sure to check the
vendor ID that you're sending the
invoice for if you need to pause working
on the form you can save a draft by
clicking the button at the bottom of any
page after the first one
you can resume a draft later by going
back to the homepage and clicking on
draft forms if you pause without saving
you will be logged out after 15 minutes
and will lose any information you've
entered on the
form if you already have an invoice
number you can enter it here otherwise
leave this blank and one will be created
for you once you send the form otherwise
leave this blank and one will be created
for you once you send the form please
enter your ACC contract number if you
know it and click next here you'll be
able to add invoice lines to start click
add new line each invoice line is
divided into two parts client details
and service details fill in the client
details including claim number and
client
name the service details include the
service date service code and the amount
start typing to find your service code
once you can see the correct code in the
drop-own menu you must select it here
depending on the service code you select
you may be required to enter your
provider
ID when you're finished the line click
save you can add up to 20 invoice lines
and you need at least one line to send
the form to edit or delete an invoice
line click the drop-own menu and select
either edit or delete to create a new
invoice line from an existing one tick
the box in the select column and click
duplicate then click edit to change the
necessary
information you can see the running
invoice total under your invoice lines
once you've added all your invoice lines
click next to go to the summary section
finally review all the information that
you've
entered edit any section if
necessary read and complete the
declaration and click
send if you didn't add an invoice number
at the start of the form one will be
created when you click
send once you've sent the form you can
view it or download a PDF copy by going
to the homepage and clicking send forms
or if you want to complete a form that
you've saved earlier go to draft forms
and resume it there to check on the
status of the invoice you've sent us go
to find invoice and enter the invoice
number thanks for watching for more
information and support please refer to
the provider hub training guides on our
website
Video - Remittance
Video transcript for Remittance
Welcome to our step-by-step guide on how
to search for remission advice and
provider Hub in this video we'll walk
you through the process of searching for
a single remittance or multiple
remittances from the provider Hub
homepage under the finance heading click
on find remittance advice on this page
you have the option to search for a
single remittance or multiple
remittances let's start with a single
remittance
search note that your ACC vendor ID is
dis played first simply enter the
payment reference number and click
search to start with if you need to
download the information you can choose
all summary or details and click
download view the remittance details and
payment summary to get an overview of
basic information such as the invoice
number invoice date and amount paid view
the payment details for more specific
information like claim number service
date and client name to view details of
multiple remittances select the multiple
remittances tab enter a payment date
range and click search a list of all
remittances within the selected payment
date range will be displayed to see the
remittance details payment summary and
payment details for a particular payment
click the view button under actions
thanks for watching for more information
and support please refer to the provider
Hub training guides on our website it
Last published: 28 March 2025