Learn about ProviderHub
Introducing ProviderHub, our online self-service platform. Here’s everything you need to know about our newest digital platform.
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Introduction to ProviderHub
Video transcript for 'Introduction to ProviderHub'
ProviderHub is ACC’s online self-service platform for businesses we work with.
It’s built using cloud technology, providing a secure digital experience, protecting the information of our kiritaki, and your business.
You can access services like invoicing and submitting a claim, all in one place.
Each user will have their own login details, giving you the flexibility to work with us in any place, at any time.
Other features to make working with us easier include saving a form as a draft so you can come back to it later or share it with a colleague to complete.
Your business will nominate a ProviderHub administrator to manage tasks like setting up and removing users.
ProviderHub reduces your admin effort, allowing you to spend more time on what matters, helping injured New Zealanders get back to independence and the things they love.
Together, we're all about improving New Zealand's quality of life.
For more information, visit our website, acc.co.nz/providerhub.
About ProviderHub
ProviderHub is our new online self-service platform that will replace eBusiness Gateway.
Built on the latest cloud technology, ProviderHub has controls in place to protect your information and the privacy of our shared clients. It’ll make working with us easier, with the ability to start a form and pass it to another colleague to complete, pause forms for up to 14 days, filter search results, manage your own administrative needs, and more.
Starting in Autumn 2025, we’re inviting businesses who rely exclusively on eBusiness Gateway to work with us to join our new digital platform.
We have now begun inviting newly registered businesses to ACC onto ProviderHub, if they don't use a PMS that connects with ACC.
What can you do on ProviderHub?
On ProviderHub, you'll be able to complete all the tasks you currently access on eBusiness Gateway and more, including:
- Invoice for Services (ACC40)
- Lodge claims (ACC45)
- Find, view claim (by claim number)
- Find, view client claims history (by kiritaki name)
- Find, view single and multiple invoices
- Find, view, download single and multiple remittances
As each user has their own unique login, you’ll no longer need a digital certificate to work with us. This means you can log in to ProviderHub to do your administrative work from anywhere and at any time.
If you work with multiple organisations, you’ll be able to move easily between the different businesses you support, without the need to log in and out.
Who is ProviderHub for?
ProviderHub is for vendors, suppliers, providers, and their administration staff, who don’t have a Practice Management System (PMS) that connects with ACC, and who currently use or would have alternatively used eBusiness Gateway to invoice ACC.
Contact us
We'll contact you when it's your turn to transition to ProviderHub. In the meantime, you can contact us if you have any questions.
Email ACCProviderHub@acc.co.nz