Learn about ProviderHub
Introducing ProviderHub, our new online self-service platform. Here’s everything you need to know about our newest digital platform.
What is ProviderHub?
Video transcript for 'Introduction to ProviderHub'
ProviderHub is ACC’s online self-service platform for businesses we work with.
It’s built using cloud technology, providing a secure digital experience, protecting the information of our kiritaki, and your business.
You can access services like invoicing and submitting a claim, all in one place.
Each user will have their own login details, giving you the flexibility to work with us in any place, at any time.
Other features to make working with us easier include saving a form as a draft so you can come back to it later or share it with a colleague to complete.
Your business will nominate a ProviderHub administrator to manage tasks like setting up and removing users.
ProviderHub reduces your admin effort, allowing you to spend more time on what matters, helping injured New Zealanders get back to independence and the things they love.
Together, we're all about improving New Zealand's quality of life.
For more information, visit our website, acc.co.nz/providerhub.
ProviderHub is our new online self-service platform that will replace eBusiness Gateway.
Built on the latest cloud technology, ProviderHub has controls in place to protect your information and the privacy of our shared clients. It’ll make working with us easier, with the ability to start a form and pass it to another colleague to complete, pause forms for up to 14 days, filter search results, manage your own administrative needs, and more.
Starting in Autumn 2025, we’re inviting businesses who rely exclusively on eBusiness Gateway to work with us to join our new digital platform.
What can you do on ProviderHub?
On ProviderHub, you'll be able to complete all the tasks you currently access on eBusiness Gateway and more, including:
- Invoice for Services (ACC40)
- Lodge claims (ACC45)
- Find, view claim (by claim number)
- Find, view client claims history (by kiritaki (client) name)
- Find, view single and multiple invoices
- Find, view, download single and multiple remittances
- Sensitive Claim Engagement Form (SCEF)
- Treatment Extension (ACC32)
As each user has their own unique login, you’ll no longer need a digital certificate to work with us. This means you can log in to ProviderHub to do your administrative work from anywhere and at any time.
If you work with multiple organisations, you’ll be able to move easily between the different businesses you support, without the need to log in and out.
Who is ProviderHub for?
ProviderHub is for vendors, suppliers, providers, and their administration staff who don’t have a Practice Management System (PMS) that connects with ACC, and who currently use eBusiness Gateway to invoice ACC.
We'll contact you when it's your turn to transition to ProviderHub. New vendors joining ACC from January 2025, who don't use a PMS that connects with ACC, will be invited to join ProviderHub if it's the right option for them.
When will ProviderHub be ready?
ProviderHub has now been built, and we've invited a handful of businesses to help us develop onboarding support. We’ve had some great feedback already.
We will begin inviting businesses who only use eBusiness Gateway to access ACC systems to join ProviderHub starting in Autumn 2025.
In the meantime, you can contact us if you have any questions.
Email ACCProviderHub@acc.co.nz