About ProviderHub
ProviderHub is our digital platform for providers and other businesses who work with us digitally. Here’s everything you need to know.
On this page
Use our helpful tool below to discover if you will need to join ProviderHub.
Introduction to ProviderHub
Video transcript for 'Introduction to ProviderHub'
ProviderHub is ACC’s online self-service platform for businesses we work with.
It’s built using cloud technology, providing a secure digital experience, protecting the information of our kiritaki, and your business.
You can access services like invoicing and submitting a claim, all in one place.
Each user will have their own login details, giving you the flexibility to work with us in any place, at any time.
Other features to make working with us easier include saving a form as a draft so you can come back to it later or share it with a colleague to complete.
Your business will nominate a ProviderHub administrator to manage tasks like setting up and removing users.
ProviderHub reduces your admin effort, allowing you to spend more time on what matters, helping injured New Zealanders get back to independence and the things they love.
Together, we're all about improving New Zealand's quality of life.
For more information, visit our website, acc.co.nz/providerhub.
About
ProviderHub is our online self-service platform that will replace eBusiness Gateway.
ProviderHub has controls in place to protect your information and the privacy of our shared kiritaki. It’ll make working with us easier, with the ability to start a form and pass it to another colleague to complete, pause forms for up to 14 days, filter search results, manage your own administrative needs, and more.
New businesses registering with ACC are using ProviderHub, if they don't use a PMS that connects with ACC.
In April 2025, we’re inviting businesses who rely exclusively on eBusiness Gateway to invoice us, to move to ProviderHub.
Guide: Getting ready for ProviderHub
This information sheet gives an overview of our online platform ProviderHub, and what it means for you.
What can you do on ProviderHub?
On ProviderHub, you'll be able to complete all the tasks below:
- Invoice for Services (ACC40)
- Lodge claims (ACC45)
- Find claim by client
- Find claim by number
- Find single and multiple invoices
- Find and download single and multiple remittances
As each user has their own individual login, there is no need for a digital certificate to use ProviderHub. This means you can log in to ProviderHub to do your administrative work from anywhere and at any time.
If you work with multiple organisations, you’ll be able to move easily between the different businesses you support (if they have joined ProviderHub), without the need to log in and out.
Contact us
We'll contact you when it's your turn to transition to ProviderHub. In the meantime, you can contact us if you have any questions.
Email ACCProviderHub@acc.co.nz