Signing up for ProviderHub

My Health Account Workforce

In partnership with Health New Zealand | Te Whatu Ora, we’re using My Health Account Workforce as our secure digital gateway into ProviderHub. My Health Account Workforce offers a safe, secure, and easily accessible way to prove your identity, ensuring that ProviderHub is only accessed by its authorised users.  

You may have already created a My Health Account during the COVID-19 pandemic, which is like My Health Account Workforce but for personal use rather than professional use. 

My Health Account Workforce is used by healthcare professionals, businesses and other related workforces to deliver healthcare services.

Non health professionals, such as taxi services, can alsouse this to verify their identity.

Accessing ProviderHub with My Health Account Workforce

When you are invited to join ProviderHub, we’ll provide a link for you to create a My Health Account Workforce account to confirm your identity.

Before you begin this process, ensure that:

• you use your own email address (e.g. Joan.Smith@medicalcentre.co.nz) - avoid using a shared email address (e.g. info@medicalcentre.co.nz)
• if you have already used this email address to register for My Health Account (for personal use) you will not be able to use it again for My Health Account Workforce (for professional use). You can log into your My Health Account and change the email used, to use this email for My Health Account Workforce instead.
• you have your preferred identity document close to hand to complete the identity check when creating your account. This could be a:
  • NZ drivers' license
  • NZ passport
  • NZ citizenship certificate
  • NZ Kiwi Access Card
  • NZ birth certificate (issued after 1 January 2003)
  • Australian passport
  • Australian birth certificate

Tip: Using your NZ drivers' license is the easiest way, but all options above will work. 

For more information on creating an account with My Health Account Workforce:

Te Health New Zealand | Te Whatu Ora - Creating your My Health Account Workforce

To find out more about My Health Account Workforce:

Te Health New Zealand | Te Whatu Ora - About My Health Account Workforce

If you are having problems creating your My Health Account Workforce account.

Phone: 0800 222 478

Getting started on ProviderHub

Once you have verified your identity and created an account with My Health Account Workforce, return to the ProviderHub homepage. 

ProviderHub has tasks that allow you to send us forms and look up information. To start working, you’ll need to request access to the tasks (this could be health related forms or financial information searches) you need. 

1. Click on the person icon at the top right of your screen. 
2. Select 'Task Access'.
3. Follow the instructions on the page to add your organisation and request access to tasks.
4. A ProviderHub administrator in your business will be notified of your request and approve if you are eligible to perform this task in your role.
5. Once your request is approved, your tasks will be displayed on your homepage. You can start using them straight away. 

Getting started for administrators 

If you have been asked to be an administrator. 

1. Follow the steps on the 'Signing up for ProviderHub' page to select the tasks you need access to.
2. When you select the tasks you want access to, include the task called manage organisation.
3. Enter the one time code and the email address that the code was emailed to. This email address may not be the same one you’ve used to sign up to ProviderHub. 
4. Accept the terms and conditions and your responsibilities as a ProviderHub administrator.
5. Your administrator role will be automatically approved.
6. As an administrator you need to respond to access requests from colleagues. You will receive an email letting you know there are requests pending for you to review. Go to your homepage and select 'Manage organisation' to review task access requests.  

Dedicated ProviderHub support

Check out our user support page. There are guides and videos to help you with all the features on ProviderHub.

User support

For dedicated ProviderHub support, please contact us:

Email accproviderhub@acc.co.nz

Phone 0800 222 994