Get ready for ProviderHub
We want to make sure you’re ready to hit the ground running when you’re invited to join ProviderHub. Here’s everything you need to know to get ready.
On this page
Use our helpful tool below to discover if you will need to join ProviderHub.
Introducing the ProviderHub administrator
Video transcript for 'Introducing the ProviderHub administrator'
Kia ora koutou katoa, its Christine Morris from ACC here.
Each business who joins ProviderHub will need at least one administrator.
Your ProviderHub administrator is responsible for approving who can access the different tasks and forms on ProviderHub for your business.
For example, you may not want your whole team to access client claim information. The person doing your invoicing may only need to create and send us invoices, and have the ability to search for remittance information. Your administrator will set access permissions to make sure they can only access what they need to do their job.
As your team changes, your administrator can approve new colleagues access to ProviderHub tasks, or remove a colleagues access if their role changes or they leave the business.
Choosing your ProviderHub administrator is an important decision, as they’ll have access to all the tasks your business is able to use on ProviderHub.
Look for someone in your team who is trusted, responsible, and willing to help solve any ProviderHub problems your colleagues may have
If you’re a larger business with many ProviderHub users, it’s likely you’ll need more than one administrator. If you work on your own, you’ll be able to take on the administrator role yourself.
We are here to support your ProviderHub administrators, to make sure they’re able to support your business.
For more information about ProviderHub administrators, please check out the ProviderHub section of our website.
Ngā mihi nui
As part of your business' move to ProviderHub, you’ll be asked to nominate at least one person as your ProviderHub administrator. The role of the ProviderHub administrator is to manage user access on behalf of your business. If you’re a sole trader, you may be both the administrator and the only ProviderHub user.
As a ProviderHub administrator, you’ll be able to:
- set up new users on ProviderHub for your business
- manage each user's individual task access permissions
- offboard users when they no longer require access to ProviderHub, or leave your business.
For each business joining ProviderHub, we'll be in touch by email with an authorised person (often the business owner), asking them to let us know who they want to name as their ProviderHub administrator. We will then send the nominee an email with a unique code which they'll need to verify by logging into ProviderHub. This code will be valid for up to seven days.
From there, your ProviderHub administrator will have access to all the information and functionality needed for your business and can begin inviting other team members to join. Once everybody in your organisation is set up in ProviderHub, user management will be quick and easy.
ProviderHub guide
We’ve created a guide, with all the information you need to get ready for ProviderHub.
My Health Account Workforce
In partnership with Health New Zealand | Te Whatu Ora, we’re using My Health Account Workforce as our secure digital gateway into ProviderHub. My Health Account Workforce offers a safe, secure, and easily accessible way to prove your identity, ensuring that ProviderHub is only accessed by its users.