Christmas and New Year opening hours and pay dates
Our contact centre has reduced hours over the holiday season and weekly compensation payment dates may change due to public holidays.
See holiday hours and payment dates.
Introducing the ProviderHub administrator
Each business who is onboarded to ProviderHub will need at least one ProviderHub administrator. This person will be responsible for managing their business’ ProviderHub users. They’ll be able to set up new users, manage individual task permissions, and off-board people when they no longer require access to the platform.
Watch 'Introducing the ProviderHub administrator' video
When a business first starts using ProviderHub, the administrator will play a key role helping their users sign up and have access to the right tasks. For example, a finance role may only need access to submit and check on invoices, while a health provider needs to be able to submit a claim, but may not need to create invoices.
Once everyone is onboarded, minimal user management is required.
What if I didn’t get an email from ACC?
If your business has been identified as a small to medium-sized business that will need to move to ProviderHub, we will have emailed the business owner, or an authorised person for your business. If your business hasn’t heard from us, then you don’t need to start using ProviderHub yet. If you use eBusiness Gateway for remittance advice, claim query, or invoice query, then you can continue to work in this way.