Working under the Sensitive Claims Service

Important documents about the contract

Outcome measures

Outcome measures are standardised tools that measure the health status of kiritaki at specific points in time. In the Sensitive Claims Service, we use primary and secondary measures to understand how kiritaki are progressing throughout their recovery.  

Primary outcome measure

• Primary outcome measure is completed for all kiritaki and is used to understand how the Sensitive Claims Service is improving health outcomes for different population groups.  

Secondary outcome measure

• Secondary outcome measure is chosen by the lead service provider and kiritaki from the options listed below. The secondary measure provides a more detailed view of kiritaki health and their progression towards recovery.  

When an engagement form is received, the named service provider will receive an email with an invitation to complete the outcome measures within ACC’s online portal. Providers will have 15 business days to submit outcome measures once they receive the link.  

Outcome measures must be submitted at each interval where an email is sent from ACC and at completion of services. 

At times, it may be easier to record the scores on the paper-based templates, and then enter the results into the online system later (noting we will only accept outcome measures through the online portal).  

Sensitive Claims Service outcome measure score sheets

At completion of services, the lead service provider must complete the final outcome measures using the following link (an email will not be generated from ACC at completion of services)

Note: Please do not pull the outcome measure if your kiritaki has not already transitioned into the Sensitive Claims Service.  In the completion report under Section 5, please note that the final outcome measure is not required due to transition.

Outcome measure survey online

If you can't find the email inviting you to complete the outcome measures, you can also use the link above.

More information and guidance about the outcome measures in the Sensitive Claims Service is available in the Operational Guidelines and via the online training modules for the Sensitive Claims Service.  

Group-based therapy

Through the Sensitive Claims Service, group-based therapy is available to help kiritaki develop specific skills within a structured therapeutic group setting. This is supplementary to individual treatment. Kiritaki can only be included in a group if they require the specific skills being addressed by that group. 

Suppliers who would like to deliver group-based therapy can apply through our web form: 

Apply now

This application is now closed.  The application for group-based therapy will open in tranches. 

Any applications submitted after the application close date will be reviewed and considered during the next tranche. 

Key dates

Approved groups

Below are the groups that have been approved to deliver group-based therapy throughout New Zealand.

To contact a supplier affiliated with a group, visit Find Support for a directory of Sensitive Claims Service suppliers.

Find Support

Online training modules

We have developed a range of online training modules for providers delivering services under the Sensitive Claims Service. Please note that suppliers must ensure that all named service providers, service providers and personnel delivering services complete the induction and development eLearning modules.  

The modules are accessible via our Learning Management System. To access the eLearning modules, you'll need to create an account.

Create an online account