How to apply for the new Sensitive Claims Service contract

What is the Sensitive Claims Service?

The new Sensitive Claims Service began on 1 December 2024, replacing the Integrated Services for Sensitive Claims (ISSC). Through the Sensitive Claims Service, we provide fully funded support, treatment and assessment services for survivors of sexual abuse or assault.  

The new contract has a term of 3 years, 7 months, and one right of renewal of 2 years.

Who can deliver services?

Suppliers

The Sensitive Claims Service contract owner who has overall responsibility and accountability for services delivered to kiritaki (clients). Suppliers are responsible for all personnel, named service providers and service providers that sub-contract to them, and for updating records and any reporting requirements outlined in the contract. 

Named service providers

Provider who delivers counselling services, as defined by the Accident Insurance (“Counsellor”) Regulations Act 1999, that must be approved and named on the ISSC contract. This applies to the following professions: psychiatrists, psychologists, psychotherapists, counsellors, and social workers delivering counselling services. 

Service providers

Other professions who provide non-counselling services can also deliver services to our kiritaki. They include registered nurses, occupational therapists, physiotherapists, dietitians, speech language therapists, and social workers.

There are separate application processes for each of these roles.

How to apply as a named service provider 

To deliver services to our kiritaki, you must apply and be approved by us and named on a supplier’s contract prior to delivering services. This applies to all professions considered as named service providers:  counsellor, psychotherapist, psychologist, psychiatrist, or a social worker planning on delivering counselling services under the contract.  The named service provider application is now closed and will reopen on 3 February 2025.  

Requirements for service providers delivering non-counselling services  

If you’re a registered nurse, occupational therapist, physiotherapist, dietitian, speech language therapist, or a social worker, you do not need to complete the named service provider application form. However, if you want to deliver services to kiritaki under the new Sensitive Claims Service contract, you will need to register with us to obtain a provider ID. If you already have an ACC Provider ID, you do not need to reapply.  

Complete the registration form

Further support