Telehealth services A-Z

Services A-C

Service	Telehealth approved	Additional comments
Acupuncture	No
Ambulance – air and road	Yes, for road ambulance providers only	Telehealth follow up by ambulance communications centre as per Road Ambulance Service Specification.
Artificial limb services	Yes, as per the contract (phone follow-up after limb fitting)
Audiology	Yes, where clinically appropriate	Telehealth approved for hearing aid fittings only for clients already in the process of testing.
Behaviour support	Yes, where clinically appropriate	Services provided via Telehealth must adhere to relevant Professional Body and ACC Telehealth guidelines.
Blind services	Yes, where clinically appropriate
Chiropractic services	Yes, where clinically appropriate
Clinical services	Yes, where clinically appropriate
Communication assistive technology assessments	Yes, where clinically appropriate
Concussion services	Yes, where clinically appropriate
Counselling	Yes, where clinically appropriate	Services provided via Telehealth must adhere to relevant Professional Body and ACC Telehealth guidelines.

Services D-H

Service	Telehealth approved	Additional comments
Dental services	Yes, where clinically appropriate
Dietitians	No
Education support	Yes, under specific circumstances
Elective surgery	No
Emergency care coordination team	No
Escalated care pathways	Yes, where clinically appropriate
Functional capacity evaluation	No
General practice providers (GPs, nurses, and nurse practitioners)	Yes, where clinically appropriate	Covers clinics working under ACC's Cost of Treatment Regulations, and Rural General Practice and Urgent Care Clinic contract. Telehealth codes in place to support virtual consultations where appropriate.
General practitioners with special interest	Yes, where clinically appropriate
Hand therapy	Yes, where clinically appropriate
High-tech imaging	No
Housing assessments	No
Housing modifications	No
Hyperbaric oxygen services	No

 Services I-L

Service	Telehealth approved	Additional comments
Impairment assessments	Yes, where clinically appropriate	A telehealth assessment must be agreed in advance with the Permanent Injury Compensation team to ensure that referrals accurately reflect the appropriate delivery method.
Integrated home and community support	Yes, where clinically appropriate	Initial client assessments and reviews may be completed via Telehealth, if this is deemed to be clinically appropriate.
Integrated services for sensitive claims	Yes, where clinically appropriate
Living My Life services Facilitated Pathway Mapping Independent Facilitation Coaching for Self-management	Yes, where clinically appropriate
Living My Life tailored support	Yes, where clinically appropriate

 Services M-O 

Service	Telehealth approved	Additional comments
Managed rehabilitation equipment services	No
Medical consumables	No	This is not a client-facing service. Onelink will continue to deliver medical consumables as usual.
Medical specialists (Cost of Treatment Regulations)	Yes, where clinically appropriate	Use specified rates and codes for Telehealth invoices.
Neuropsychological services	Yes, where clinically appropriate
Non-acute rehabilitation	No
Nursing services contract	No	Telehealth can be used to monitor a client’s recovery where appropriate, however only in-person consultations count towards the number of visits in a package and can be invoiced under Extended Nursing or Ongoing Nursing.
Occupational therapy	Yes, where clinically appropriate
Optometry	No
Orthotics	Yes, where clinically appropriate
Osteopathy	Yes, where clinically appropriate
Outpatient burns and scar management	Yes, where clinically appropriate	Use specified rates and codes for Telehealth invoices.

 Services P-R

Service	Telehealth approved	Additional comments
Pain management services	Yes, where clinically appropriate
Palliative care	Yes, where clinically appropriate
Pharmaceuticals	No
Physiotherapy	Yes, where clinically appropriate
Podiatry	Yes, where clinically appropriate
Primary response in a medical emergency	No
Psychiatric services	Yes, where clinically appropriate
Psychological services	Yes, where clinically appropriate
Radiology	No
Residential rehabilitation support	n/a
Residential support services	n/a
Rongoā Māori	Yes, where clinically appropriate

 Services S-Z

Service	Telehealth approved	Additional comments
Sexual abuse assessment and treatment	Yes, where clinically appropriate
Social rehabilitation needs assessments	Yes, where clinically appropriate
Specialised rehabilitation and adolescent rehabilitation	No
Speech and language therapy	Yes, where clinically appropriate
Spinal cord injury inpatient rehabilitation	No
Spinal cord injury reassessment	Yes, where clinically appropriate
Spinal vocational rehabilitation (community assessments)	Yes, where clinically appropriate
Support needs assessments	Yes, where clinically appropriate
Taxi/mobility taxi services	No
Training for Independence	Yes, where clinically appropriate
Transport for Independence assessments	No
Traumatic brain injury – residential rehabilitation	No
Vehicle modifications	No
Vocational medical services	Yes, where clinically appropriate	Telehealth enabled for Initial Medical Assessments (IMA) and Vocational Rehabilitation Reviews (VRR). Telehealth is not available for Vocational Independence Medical Assessments (VIMA).
Vocational occupational assessments (initial occupational assessments and vocational independence occupational assessments)	Yes, where clinically appropriate
Vocational rehabilitation services	Yes, where clinically appropriate
Wheelchair and seating assessments	Yes, where clinically appropriate

Telehealth criteria

For more information about Telehealth criteria and requirements, visit the Telehealth page. 

Telehealth criteria

Service item codes and rates

If specified, you can find service item codes and rates for Telehealth invoices on our website. Use normal codes and rates unless specified otherwise.

Service item codes and rates for Telehealth invoices

We've advised your Practice Management Software (PMS) vendors of these changes, we understand there may be a delay in these codes being available in your system.