Make a complaint about our privacy process
If you believe we haven’t respected your privacy, you can make a complaint.
Make a complaint to us
You can make a complaint under our Code of Rights. You can also make a complaint to our Privacy Officer.
You don’t need to know which type of complaint you are making. If you’re unsure, you can send your concerns to either contact. We have processes to make sure your complaint is received and handled by the right team.
Make a complaint under our Code of Rights
You can learn more about your rights by reading the Code of ACC Claimants' Rights.
Read the Code of ACC Claimants' Rights (PDF 19 KB)
Make a complaint to our Privacy Officer
Email privacy.officer@acc.co.nz
Phone 0800 650 222
The Privacy Officer
Accident Compensation Corporation
PO Box 242
Wellington 6011
You can learn more about how we are required to handle your information by reading about:
Make a complaint to the Privacy Commissioner
You have the right to complain through the Office of the Privacy Commissioner.