Christmas and New Year opening hours and pay dates

Our contact centre has reduced hours over the holiday season and weekly compensation payment dates may change due to public holidays.

See holiday hours and payment dates. 

Kua whara ahauInjured? Don't tough it out

Taihoa ake, and get help. Even if it’s minor, get your injury checked out by a health provider like a GP or a physio – they do the paperwork for you. Don’t tough it out, your injury might last longer and impact your whānau.

Getting paid if you can't work Injuries we cover Rongoā Māori services Recover at work after injury Counselling and therapy

Injured? Taihoa ake, and get help

  1. Get help

    Get checked out by a doctor, physio, after hours medical centre, or hospital emergency department. 

  2. The treatment provider will make a claim

    They’ll fill out the right forms and make a claim to us on your behalf.

  3. Pay for part of the appointment

    If your injury is covered, we pay part of the first treatment provider appointment fee. You’ll need to pay the rest. This is set out by the ACC cost of treatment regulations. 

    Community Services Card holder? You may get a lower-cost visit to your GP. 

    Treatment we can help pay for

  4. We'll confirm if you’re covered

    If your claim is covered we’ll text you to let you know. If you don’t already have one you’ll need to find a health professional to provide ongoing care, like a physio or rongoā Māori practitioner.

    Injuries we cover

  5. Help with wages if you can’t mahi because of your injury

    We’ll pay up to 80% of your income while you recover, but that's not automatic - you’ll need to get set up for it online with MyACC.

    Learn about financial support

  6. How we tautoko you and your whānau

    Along with financial support and help funding treatment, we can also help with things like transport to get to your treatment appointments or work, childcare and help around the house.

    Find out what other support we provide

    If you want to kōrero about how we can help, contact us.

    Contact us

What we cover

Injuries aren’t always physical. Cover can apply to mental injury, support for sexual abuse, and financial help for injury causing death. We can also help if you’re injured overseas or a visitor to New Zealand.

Rongoā Māori services

As part of your injury rehabilitation you can request rongoā Māori services

Supporting you to get back to everyday life

After an injury, we're here for you and your whānau

If you get injured in an accident, we're here to support you and your whānau until you can get back to everyday life.

Jolie’s story: Maintaining health with rongoā Māori

Rongoā Māori practitioner Jolie Davis is passionate about its power to improve health outcomes for all New Zealanders. Rongoā (traditional healing) has been offered as a rehabilitation service by ACC

Wai Mauri Health: The realisation of a Māori health dream

Wai Mauri Health, a Hamilton-based Māori healthcare provider, is making the most of ACC’s support of rongoā Māori to empower its kiritaki (clients) to have control over their wellbeing and enjoy bette