How to apply for weekly compensation

Steps to take before applying

First, if you’ve been injured in an accident, get treatment and have an injury claim lodged with us by a health provider.

Then, assess if you're eligible to apply for weekly compensation by answering these questions:

• Are you employed?
• Have you seen a health provider?
• Do you have a covered injury?
• Do you have a medical certificate to say you’re ‘fit for selected work’ or ‘fully unfit for work’?

If you've answered yes to all these questions you're eligible to apply for weekly compensation. 

Information you'll need

There's a bit to understand before you submit a weekly compensation application. Have the following details handy when you apply:  

• your employment details, including work hours for each of the four weeks before your injury happened
• contact details for your manager and payroll person
• the bank account number you'd like us to pay weekly compensation into
• your IRD number and tax code
• your preferred payday (it's often helpful to keep the same weekday as your regular income).  

If you’re self-employed or a non-PAYE shareholder we might need to contact you or your accountant for more information, and Inland Revenue to get details of your last year’s tax return. 

Where to apply

There are two ways to apply for weekly compensation: 

Online using MyACC

If you don't have an account, register for MyACC using your mobile phone, tablet or computer. You may have received a text message or email from us with a registration code and link to do this. 

Once you've logged in to MyACC, the weekly compensation online application is found in the ‘Support' section.  

It'll take around 10 minutes to complete the online application. If you’re not comfortable with this, we recommend you call us. 

Using MyACC

Phone our claims team

Phone: 0800 101 996

What happens next

We’ll check and process your application. How fast we can do this depends on how long it takes to get all the information needed to successfully set up your weekly compensation. Here are the steps we’ll take.  

1. Check your application to make sure it is complete, and we have all the information we need. 
2. Check your claim details and see if we have received a medical certificate for this claim. 
3. If we need information from anyone else, we’ll contact them to request this. It can take time for this information to be provided to us. 
4. Process your application and calculate your weekly compensation rate.
5. Set up your first weekly compensation payment. We calculate your first payment from the date you became eligible for weekly compensation. This means your first payment will likely be different from your regular weekly compensation payments.  

You’ll likely receive a text message from us saying your application is being processed. This text message is a progress update - it doesn’t mean your application is approved and ready for payment. 

Timeframes

Because we are getting information from different places, it is hard to estimate how long it will take to set your weekly compensation up and make the first payment. We may need to get further information from: 

• you 
• your health provider 
• your employer 
• Inland Revenue. 

Once we have all the information we need, it usually takes a week to process and set up your weekly compensation. This could take longer if there is missing income earnings information.  

Self-employed or a shareholder-employee?

It can take us a little longer to process your weekly compensation application. This can depend on whether your tax return has been filed with Inland Revenue, or if we need to estimate your earnings. 

We'll notify you

We'll be in touch and let you know if we've accepted your application. You’ll also receive a text message or letter from us confirming when your weekly compensation is set up and ready to go. 

If you need to cover your income urgently, please contact us. 

Phone: 0800 101 996

Tip: We’ll make your first payment at the earliest possible date. Ongoing payments will be made on your preferred payday. The amounts will probably be different, as your first payment is from the date you became eligible for weekly compensation. The second payment will be a regular weekly payment.

Once you’re set up, use MyACC to easily view upcoming payment dates and amounts. 

Ready to apply?

Have you done the following 

• Understand if you're eligible for weekly compensation  
• See what information you’ll need to apply and how your application we will be processed  
• Learned how weekly compensation payments are calculated and what things could impact payments 

If you’re ready to apply now, you can do this using MyACC or by calling our claims team.