How clients receive payments

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Animation of hot air balloon carrying a banner reading “Payments System” with a rotating dollar sign attached to it

Transcript

Narrator – “In May 2019, ACC launches a new payment system which modernizes the way it calculates and pays weekly compensation.”

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Multiple animated icons

Transcript

Narrator - “This means our clients will be able to receive faster payments see what their future payments are and personalize their experience to suit their needs.”

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Animated skier going down a mountain and falls over which leads to her injury

Transcript

Narrator – “Let's see this new system and practice. This is Tammy. She's broken her leg in a skiing accident and is unable to work at ABC heating over the next six weeks while she recovers.”

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Animated phone, dollar sign and ACC staff member icons pop up

Transcript

Narrator – “Currently she would call ACC and apply for weekly compensation. A member of the ACC team gathers her information which”

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Animation of an information icon going from ACC team member to the ACC payments team

Transcript

Narrator – “they pass over to the payments team. The ACC payments team reach out to Tammy's”

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Animation portraying ACC payments team connecting with ABC heating

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Narrator – “employer ABC heating to obtain her earnings information. Once her earnings information is received back her payment”

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Animated calculator portrays the payment team calculating her payment

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Narrator – “amount is calculated.”

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Animated dollar sign going into a piggy bank and a clock appears

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Narrator – “Tammy is told how much she will receive her payment is sent to the bank which she receives in her account the following afternoon.”

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Two mail icons appear from tammy’s icon showing a calculator and a piggy bank

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Narrator – “Tammy gets multiple letters in the post one detailing her calculation and the other showing how much she has already been paid into her account.”

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Animation of two bubbles and a clock appears

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Narrator – “In the future, Tammy will be able to choose how she applies for weekly compensation at a time convenient for her.”

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MyACC, phone and AC staff member in circles connected to tammy’s icon appear

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Narrator – “She can do this via my ACC or by calling ACC where a team member gathers her information.”

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Animated logo of Inland Revenue connected to ACC staff member

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Narrator – “Once ACC receives Tammy's information they will be able to request instantly from Inland Revenue Tammy's taxable earnings information.”

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Calculator appears connected to the ACC staff member

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Narrator – “The new system will use this to calculate her payment amount.”

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Series of animated icons portraying the options tammy can use

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Narrator – “After Tammy's payment is approved it is immediately sent to her bank account she receives a notification in a way that suits her and this includes any future payments she is entitled to.”

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Animated circles appear with “3 days”, “24 hours” and “2-3 hours” written within

Transcript

Narrator – “Overall, the average time it takes to pay Tammy reduces from three days to 24 hours. If Tammy was in an urgent situation she could receive her payment within a couple of hours.”

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Animation of ACC website address appears

Text appears:

acc.co.nz

Transcript

Narrator – “To find out more visit acc.co.nz”