Christmas and New Year opening hours and pay dates
Our contact centre has reduced hours over the holiday season and weekly compensation payment dates may change due to public holidays.
See holiday hours and payment dates.
We’ve updated our travel policy
We’ve updated our travel policy, to clarify our position on provider travel and ensure all providers are meeting their responsibilities.
We would like to signal our intention to make a change to the structure of the travel codes in our contracts, to simplify your invoicing. This involves removing the 1st hour travel code (TT5), so only the TT1 code is required for travel time invoicing. Refer to page 6 of the policy.
We will be updating all of our service schedules and operational guidelines progressively in subsequent variations, to ensure they align with our new travel policy. We encourage you to adopt these changes now.
If you have any questions regarding our new travel policy, you can email ProviderPerformanceReportingTeam@acc.co.nz.
Providers on our Home and Community Support contract have a slight variation on the general travel policy. Their guidelines can be found on our website.
We are currently monitoring the increase in travel expenses, and the need for our providers to have workers in place in the geographical areas they are contracted for.