Christmas and New Year opening hours and pay dates
Our contact centre has reduced hours over the holiday season and weekly compensation payment dates may change due to public holidays.
See holiday hours and payment dates.
Onboarding smaller businesses to ProviderHub
ProviderHub is an online self-service platform that will replace ACC’s eBusiness Gateway, which is an older technology. The new platform will enable businesses we work with to manage invoicing, lodge claims, and check claim details.
From February 2025, the first group to join ProviderHub will be providers or suppliers who rely on the eBusiness Gateway to complete all their transactions with us. These are mostly small to medium-sized business, who do not have a Practice Management System linked to ACC’s digital services.
Preparing you for the move
We’ll get in touch with those businesses who will be moving onto ProviderHub before the end of December. The email will provide more information on how onboarding to ProviderHub will work. There’s no action required of you at this stage.
We’re communicating early to ensure you understand what is happening and have plenty of time to plan. Information will be updated as more detail becomes available.
In the meantime, we have a feedback group involved with our planning who represent business owners and frequent eBusiness Gateway users. As the platform goes through rigorous testing, the feedback group are reviewing the onboarding process, support, and training materials.
Larger suppliers and Health New Zealand | Te Whatu Ora hospital/area partners will not need to move to ProviderHub at this stage.
More about ProviderHub
The new platform will introduce a secure interface with ACC, allowing businesses to manage their operators’ access and permissions. With their unique ID, users will be able to manage their interactions with us online, from the home or office, in their own time, without needing a digital certificate.
On ProviderHub, users (depending on their access) will be able to lodge claims (ACC45), submit invoices (ACC40), look up claim, invoice and remittance information, send the Sensitive Claim Engagement form and make Treatment Extension requests (ACC32).