New voice technology to improve calls to our Provider 0800 number
We are introducing voice technology to help improve call handling efficiency in our contact centre. Calls from our kiritaki (clients) are already being processed through the new system and providers’ calls will be answered with the new technology from Thursday 22 August.
The technology allows callers to interact with a computer operated system using their voice. You may have already experienced it when calling Inland Revenue or your bank. Instead of asking you to press ‘x’ for assistance, you’ll be asked to tell us the reason for your call so you can automatically be directed to the best person to help you.
With this new approach, we’ll be able to provide the information you need, by connecting you quickly to the best person.
You can help get your calls answered sooner by using the correct phone line for providers: