New resources and helpful documents for the Sensitive Claims Service

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Several new resources are now available on our website to help suppliers, named service providers and service providers prepare to work under the Sensitive Claims Service, which launches on 1 December 2024. 

• Service schedule for Sensitive Claims Service  
  The service schedule provides complete details about all aspects of the contract. We encourage you to read the service schedule to familiarise yourself with key aspects of the Sensitive Claims Service. 
• Sensitive Claims Service operational guidelines  
  The operational guidelines provide information to help you deliver the Sensitive Claims Service and should be read alongside the service schedule. 
• Report templates  
  These templates will help providers complete the necessary reports when supporting kiritaki (clients) under the Sensitive Claims Service. Note: We are providing these now to help you prepare for the new contract and for training purposes. They can’t be used for client reports yet. We will upload new templates that are ready for use just before the new contract begins on 1 December 2024. 
• Report guidelines 
  These guidelines provide information to help providers create reports under the Sensitive Claims Service. The guidelines should be used in conjunction with the instructions in the report templates. 
• Supplier reporting documents  
  This is the annual declaration form and six-month report suppliers will need to complete while working under the Sensitive Claims Service. Note: We are providing these now to help you prepare for the new contract and for training purposes. They can’t be used for your reporting yet. We will upload new documents that are ready for use just before the new contract begins on 1 December 2024.

You can find these documents on our website. 

Sensitive Claims Service transition guide 

We’ve also developed a new transition guide to help those who are supporting kiritaki (clients) under the Integrated Services for Sensitive Claims (ISSC) safely transition them to the new Sensitive Claims Service. This interactive tool offers steps you can take to support kiritaki, depending on your specific scenario, to ensure they can continue to receive the treatment and services they need as we move to the new contract. 

Supporting existing clients through the transition.

It’s important to remember to submit a closure notice when kiritaki have exited from services. This will help confirm kiritaki that need to be transitioned to the new Sensitive Claims Service.  Please refer to the transition guide for more information.