Christmas and New Year opening hours and pay dates
Our contact centre has reduced hours over the holiday season and weekly compensation payment dates may change due to public holidays.
See holiday hours and payment dates.
Moving kiritaki from Training for Independence Sensitive Claims
The Training for Independence Sensitive Claims (TI-SC) contract ends on 30 November 2024 and will not be renewed. That’s because beginning on 1 December 2024, professions that were previously under the TI-SC contract will be available under the new Sensitive Claims Service contract.
As we move to the new Sensitive Claims Service, it’s important that kiritaki (clients) who are receiving services under the TI-SC contract can continue receiving the services and treatment they need.
To help with this, we’ve set up a transition period between 1 December 2024 and 31 May 2025. This will allow time for kiritaki to complete services under the TI-SC contract and/or to move to the Sensitive Claims Service.
After the kiritaki has transitioned to the Sensitive Claims Service, any TI-SC programme or services they’re receiving must end. From that point forward, any support the kiritaki needs must be delivered under the Sensitive Claims Service contract.
Further guidance is available on our website:
For questions or concerns, please contact the Sensitive Claims Evolution team at ISSCevolution@acc.co.nz.