Deadline approaching to transition claims to the Sensitive Claims Service
We want to remind Sensitive Claims Service suppliers and providers that you have until 31 May 2025 to transition kiritaki (clients) from the Integrated Services for Sensitive Claims (ISSC) to the new contract. It is expected that kiritaki are transitioned at their next check-in or reporting point.
Suppliers and providers should now be actively planning how many kiritaki they need to transition each week to ensure this is completed before 31 May 2025. This is to ensure continuity of care and to help manage the flow of kiritaki over to the new service.
Here are some important reminders about transition:
ISSC purchase orders expiring on 31 May 2025
If you have a purchase order that expires on 31 May 2025 you must transition your kiritaki before that purchase order expires.
Transition should occur at the next scheduled next check-in or reporting point. Where the needs of the kiritaki require earlier transition, the lead service provider can initiate transition early.
All kiritaki must either be transitioned to the new Sensitive Claims Service, or complete services before 31 May 2025. No further services can be delivered under the ISSC contract after that date.
Claims must now be in the process of transitioning to the Sensitive Claims Service
The close off date for any further requests, amendments or changes to ISSC purchase orders was 31 March 2025. All remaining claims must now be transitioned to the Sensitive Claims Service. If this is not possible you must contact the Recovery Partner or recovery team managing the claim immediately to discuss options to ensure transition before 31 May 2025.
ISSC Supported Assessments
If a Supported Assessment under the ISSC has not yet begun and will not be completed before 31 May 2025, you need to contact the Recovery Partner managing the claim so they can work with you to transition the claim now and approve a Specialist Cover Assessment under the Sensitive Claims Service to ensure kiritaki are successfully transitioned to the new contract prior to 31 May 2025.
This is an update to the previously issued transition advice. It is now unlikely that a Supported Assessment that has not yet started can be completed and approved before 31 May 2025. Instead, the claim will be transitioned and a purchase order set up to complete a Specialist Cover Assessment under the Sensitive Claims Service.