Christmas and New Year opening hours and pay dates

Our contact centre has reduced hours over the holiday season and weekly compensation payment dates may change due to public holidays.

See holiday hours and payment dates. 

Return to Independence

Home and Community Support - Return to Independence (HCSRTI) is a service that aims to support kiritaki following a low to medium complex injury. The goal of this service is to support kiritaki (clients) return to independence.  

On this page

    Purpose

    The service is provided fully under support packages where the type of support and hours are determined by an assessment completed by the home and community supplier to determine the injury related need.  Under the support packages kiritaki (clients) can receive the following type of support:

    • personal care
    • home care
    • childcare
    • rehabilitation (Allied Health)
    • low complex nursing care  
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    Home and Community Support Return to Independence - Operational guidelines

    These guidelines assist with the implementation of the Home and Community Support Return to Independence (HCSRTI) Service Schedule.

    Download pdf 1.1 MB
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    Return to Independence - service schedule

    Download pdf 465 KB

    Resources

    ACC705 Referral for support services on discharge

    Complete this form to describe a patient's injury (as well as any other conditions they have) and the support they require from ACC for a safe discharge. Return this form at least 48 hours before the

    ACC8006 Clinical update report (Return to Independence)

    Complete this form to update ACC on a Home and Community Support (HCS) – Return to Independence client’s progress or request a transfer/extension of supports. This form must be completed by a Register
    Last published: 27 June 2024