Christmas and New Year opening hours and pay dates

Our contact centre has reduced hours over the holiday season and weekly compensation payment dates may change due to public holidays.

See holiday hours and payment dates. 

Customer Advisory Panels

Customer Advisory Panels support us to improve access, experiences, and outcomes for injured people and their whānau.

Family washing car

Pasifika Advisory Panel

The Pasifika Advisory Panel supports ACC’s strategic direction, development, and delivery of services for Pasifika.

Rongoā Māori Advisory Panel

The Rongoā Māori Advisory Panel supports ACC to improve access, experience and outcomes by promoting rongoā Māori for the benefit of our kiritaki (clients) and whānau.

Scheme Customer Advisory Panel

The Scheme Customer Advisory panel contributes to the continuous improvement of the design of the Accident Compensation Scheme.

Sexual Violence Panel

The Sexual Violence Panel connect ACC to the voices and needs of clients and those who support them on their journey.

The Crowd

The Crowd is a group of volunteers from across Aotearoa New Zealand who give us feedback on the design of different services and products.

Whānau Oranga Pūmau

This panel exists to share opportunities, ground-breaking innovation, and Māori ingenuity that empower Māori and whānau to live their life to the fullest.