MyACC terms and conditions

Registering for MyACC

To register to use MyACC, you can use your email address and create a password or you can use a RealMe login.

RealMe is a service from the New Zealand government and New Zealand Post that includes a single login, letting you use one username and password to access a wide range of services online.

About RealMe

Security responsibilities

As a registered user you’re responsible for keeping your password confidential. If you do any action on our sites using your email address and password, we’ll consider it to be done by you, so never disclose your password to anyone else, including our staff.

If you think someone has learned your password you must immediately:

• change your password
• call your recovery team or our helpline
• call the RealMe helpdesk if it's about a RealMe login.

Our helpline
Phone 0800 222 173 

RealMe
Phone 0800 664 774 

You must keep your account active and registration details up to date. 

We provide security to protect our website and online services. You're responsible for ensuring that your own computer is secure. This includes taking all reasonable steps to:

• prevent someone misusing or getting unauthorised access to your computer system or to our services online
• ensure your computer system and data are free of computer viruses and all other forms of corruption.

All data or information transmitted to us through your use of services online becomes our property and may be relied upon by us in our dealings with you.

Responsibility for damage

It's unlawful to intentionally cause damage to this website or to any electronic facility or data we own through the knowing transmission of any program, information or code.

We're not responsible in any manner for direct, indirect, special or consequential loss caused in any way as a result of the use of online service, or this website.

Protecting your privacy when collecting data

As a registered user, we may collect internet data for website statistics use.

We’ll store, use and dispose any data collected in accordance with the Privacy Act 2020.

Using an online service

Our online services include forms, email and phone message alerts, and support service.

Online forms

This website contains a number of online forms you can use to send us information.

When completing an online form you must:

• fill in all required information
• ensure that the information you supply is true and correct.

We may use any information you provide to update your record, and in relation to your claim including making decisions about what you are entitled to from ACC.

By submitting any online form, you’re considered to have read and accepted our privacy policy for this website.

Your details

You may view some of your contact, personal and payment information online. It’s your responsibility to make sure the contact, personal and payment information we have about you is up to date and correct. If you consider that any information is incorrect, outdated or incomplete, please contact us and, if appropriate, we'll correct the information.

We don’t accept any responsibility or liability whatsoever, whether in contract, tort, equity or otherwise, for any action taken, or reliance placed, as a result of any incorrect, outdated or incomplete information you have provided.

Viewing your cover or claim information online

You may view some of your cover or claim information online. Such information will be as current as it is practicable.

Every effort has been made to ensure that the information is accurate. However, you are advised that we don’t accept any responsibility or liability whatsoever, whether in contract, tort, equity or otherwise, for any action taken, or reliance placed, as a result of reading any part, or all, of the information in this website or for any error, inadequacy, deficiency, flaw in or omission from the information provided in this website.

If you consider that any information about your cover or claim is incorrect or incomplete, please contact us and, if appropriate, we'll correct the information.

Email and mobile phone message alerts

You may subscribe to receive mobile phone text and email alerts, for example, reminders to submit medical certificates.

We do not assume liability for any loss resulting from reliance on receiving or not receiving an alert, or reliance on information contained in an alert.

We also may send you helpful information by mobile phone text message, for example, letting you know you're covered for an injury, or suggesting ways to prevent one.

You should not reply to these messages. If you do reply to these text messages your mobile phone carrier may charge you to send the reply. We will not repay you for this charge.

Some of our emails and text messages contain links to our online services or our website. If you are unsure about a message you have received, don’t click anything. Learn about the ways we communicate with you and how to spot scam messages.

Learn about staying safe online

Services support

We can help you with these online services during usual business hours.

All reasonable measures have been taken to ensure that our support is accurate. However, we assume no legal liability or responsibility for the services provided by support. We may discontinue support for services at any time.

Changes to the website

We may change, suspend or discontinue any aspect of this website at any time, including any services or content offered.

Suspension of access

We may, at our discretion, suspend or restrict your access to this website or any part of it for any reason.

Governing law

This website is governed by New Zealand law, and the Courts of New Zealand who have exclusive jurisdiction.