Working with us using our digital services
Send invoices and claims to us faster and more securely. You can do this through your practice management system (PMS), ProviderHub, or eBusiness Gateway.
On this page
Get set up with our digital services
To use our digital services, register as a health provider or vendor with us.
Our digital services options
You can choose to use:
- your practice management system (PMS)
- ProviderHub
- eBusiness Gateway
- our other digital options.
What you can do with our digital services
We have the following digital services available.
| Service | Available via PMS (check with your PMS helpdesk for details) | Available via other digital options |
| Lodge claims (ACC45) | Yes | Yes |
| Look up claim information | Yes | Yes |
| Send invoices | Yes | Yes |
|
Look up invoice information. Including:
|
Yes | Yes |
| Submit medical certificates (ACC18) | Yes | Yes |
| Send patient notes | Yes | No |
| Submit treatment extension requests (ACC32) | Yes | Yes |
| Submit change of diagnosis requests | Yes | No |
Computer and browser minimum specifications
Your computer and browser need to meet these specifications. If they don't, you may have limited ability to use our digital services.
Operating systems:
- Windows 7 or higher
- Apple OS X 10.7 or higher.
Browsers:
- Microsoft Edge version 11.X or higher
- Firefox version 30.X or higher
- Chrome version 40.X or higher
- Safari version 7.X or higher (except when submitting medical certificates).
Screen resolution:
- 1024 x 768 or higher.
If you use a practice management system
Not all PMS can offer our full suite of digital services listed in the table above. Check with your PMS helpdesk or user manuals to see which of the digital services are available for you to use.
You can use our other digital options if your PMS vendor is not using one of our digital services.
If you don't use a PMS, contact us to talk through what you want to do. We'll let you know the most suitable digital option.
Before you talk to us, make sure you:
- are registered with us to provide your health services
- check your computer meets the minimum specifications.
Renewing your digital certificate
You'll need a HealthSecure digital certificate to work with us using your PMS. Your digital certificate belongs to you and so you can't share it with others. HealthLink issues digital certificates that are valid for one year. Renew it each year to keep using our digital services. We cover the cost of the digital certificate and the renewal.
Digital certificates - HealthLink website
Register your practice as an organisation
If someone in your practice has held or currently holds a digital certificate, your practice is likely already registered. Contact the Registration Authority if in doubt.
Email registration.authority@acc.co.nz
Organisation registration form
Register an individual
Register each individual in your practice that needs a digital certificate to use your PMS. You can't share digital certificates between individuals.
Individual user registration form
If you prefer to download the forms use these options.
Organisation registration downloadable form
Individual user registration downloadable form
When complete, email the application forms to the Registration Authority for processing.
Email registration.authority@acc.co.nz
Once you receive your digital certificate from HealthLink, follow their installation instructions. Contact HealthLink if you have any issues installing your digital certificate
Phone 0800 288 887 - option 3 (helpdesk)
If you use ProviderHub
If you are a new organisation to ACC, and don’t have a PMS that connects with ACC, you will be invited to join ProviderHub.
Some current users of eBusiness Gateway will also be invited to join ProviderHub if it's the right option for them. You don’t need a digital certificate to use ProviderHub.
We'll email you to ask you to transition to ProviderHub when it’s your turn to join.
If you use eBusiness Gateway or our other digital options
We are no longer onboarding new practices joining ACC on to eBusiness Gateway. If you are a new practice to ACC, you will need to use a PMS or ProviderHub to work with us digitally.
Current users of eBusiness Gateway will be invited to join ProviderHub from autumn 2025, if it is the right option for them.
How-to guides for checking status of claims and invoices
Through eBusiness Gateway, you can check:
- claim details
- invoice details
- payment remittance advice.
You can download or print the how-to guides.
Find claim details on eBusiness Gateway
Find invoice details on eBusiness Gateway
Guide for payment remittance advice access on eBusiness Gateway
Contact us
If you need more help with getting set up to use our digital services, contact us.
Phone 0800 222 994 – option 1
Email accproviderhub@acc.co.nz
Email ebusinessinfo@acc.co.nz