Christmas and New Year opening hours and pay dates
Our contact centre has reduced hours over the holiday season and weekly compensation payment dates may change due to public holidays.
See holiday hours and payment dates.
Seeking your thoughts on the Initial Occupational Assessment (IOA) and Vocational Independence Occupational Assessment (VIOA) contract design
The current Initial Occupational Assessment (IOA) and Vocational Independence Occupational Assessment (VIOA) contracts expire on 30 April 2025, and we are preparing to go to market for these services later in 2024.
In preparation for this, we are currently in the ‘design phase’ for the new service contract and would love to hear any feedback from Incumbent Providers or other Vocational Providers regarding IOA and VIOA services to date.
If you have any thoughts or ideas you would like to share regarding the current contract, or improvements you suggest for the new contract please email this to our vocational services portfolio team via vrs@acc.co.nz. This is an open invitation for any and all feedback, please take some time to share your experience and suggestions.