Christmas and New Year opening hours and pay dates
Our contact centre has reduced hours over the holiday season and weekly compensation payment dates may change due to public holidays.
See holiday hours and payment dates.
An update on new entryway into sexual violence response system
We received the final design concepts developed by Whakarongorau Aotearoa | New Zealand Telehealth Services for a more effective entryway (front door) into the sexual violence response system and ACC on 27 June 2024.
Whakarongorau has been working with us since May 2023 to design how survivors can more effectively access services and supports, including access to the new Sensitive Claims Service through Safe to talk, the National Sexual Violence Helpline, funded by the Ministry of Social Development (MSD).
The front door service design is founded on work completed in phase one (May – October 2023) where high-level design concepts were developed. The high-level concepts were shared through engagement sessions with the sector in February and March 2024: Microsoft PowerPoint - Waharoa Presentation for Supplier and Provider Feb and March Combined Pack (acc.co.nz)
The focus of phase two (November 2023 – June 2024) was to engage with stakeholders, including sector representatives and survivors, using a co-design approach to develop a high-level design.
Now, we’re reviewing the final design concepts to determine what’s feasible and working with the MSD to confirm what’s needed to build and launch the new entryway.