Christmas and New Year opening hours and pay dates

Our contact centre has reduced hours over the holiday season and weekly compensation payment dates may change due to public holidays.

See holiday hours and payment dates

New Primary Levy Contact feature in MyACC for Business


Released 09/09/2022

We've released a feature in MyACC for Business that allows customers, agents, and advisors to set their agent or themselves up as the primary levy contact to receive invoices and levy-related communications.

This feature will replace the current process for becoming a primary contact. Any agents or advisors linked as a customer's primary contact will continue to receive their customer's invoices and levy-related communications.

We've created a Primary Levy User Guide to find out more.