Christmas and New Year opening hours and pay dates

Our contact centre has reduced hours over the holiday season and weekly compensation payment dates may change due to public holidays.

See holiday hours and payment dates. 

Request for personal information

You can access any personal information we hold about you. To protect your privacy and the privacy of others, we'll need to verify your identity first.

If your personal information is incorrect, you can ask us to change it.

Personal information is taonga (treasured), and we consider ourselves to be kaitiaki (guardians) of any personal information we receive. Your personal information must be protected from loss, unauthorised access, use, modification, or disclosure.

We are committed to managing personal information in line with the Privacy Act 2020, the Health Information Privacy Code 2020, and any related legislation.

Privacy at ACC

Request a copy of personal information or ask for a correction

Request your personal information

Complete this form to request a copy of your personal information.

Request personal information for someone else

Complete this form to request a copy of personal information for an ACC client. You will need to upload the 'Authority to act' form to prove you have the right to act on behalf of the ACC client.

Request a correction to your personal information

Our privacy notice sets out how we handle your information and how you can contact us and ask for your personal information to be corrected.

Register for MyACC and request a pre-employment report

Access information about your ACC claims through our online service MyACC. Once you're registered with MyACC, request a pre-employment check report and it'll be directly emailed to you.
Last published: 13 March 2023