Christmas and New Year opening hours and pay dates
Our contact centre has reduced hours over the holiday season and weekly compensation payment dates may change due to public holidays.
See holiday hours and payment dates.
Training wraps up for Sensitive Claims Service
Nearly 600 people attended our training sessions for the Sensitive Claims Service held throughout New Zealand in September and October 2024. Thank you to everyone who attended these sessions.
A total of 21 in-person training workshops were delivered in 19 locations. The sessions were for suppliers and providers approved for the new Sensitive Claims Service and provided important information about the new service. We also offered virtual training sessions for those who could not attend an in-person session.
Overall, the training was well received by attendees, with 97% of respondents in our feedback survey saying they were satisfied or very satisfied with the training.
In addition, 95% of respondents in our feedback survey said the training made them feel better prepared to deliver the Sensitive Claims Service contract.
We also developed a range of online training modules to compliment the in-person training for suppliers, providers and ACC staff.