Provider videos
We have a range of videos and webinars that cover everything from the fundamentals of working together successfully to more complex topics.
On this page
What is ACC?
Join our Chief Executive Megan Main as she explains our place in Aotearoa New Zealand’s healthcare system.
What ACC covers
Our clinical advisor Dr Dilky Rasiah dives into what we cover, what we don’t - and why.
Understanding your responsibilities
If you’ve decided to work with us, there are some important Ts and Cs to know about. Find out more with Chief Clinical Officer Dr John Robson.
How to lodge a claim
Lodging a claim is your patient’s entry point into ACC care and support. Clinical advisor Emma Clabburn explains how to do it right, first time.
Understanding cultural safety
Hear how we’re working to ensure our provider partners have the information and tools they need to deliver culturally safe ACC-funded services.
Understanding causation
ACC Medical Advisor Dr Milly Hanlon explains what we mean by causation and why it's important for making cover decisions.
How to provide clinical records to ACC
Clinical records are important in your role as a healthcare provider and support us to make the right decisions for cover and requests for services. Hear from Lindsay Barwick as she runs you through t
How to invoice for providers
Catch up with Coral Purcell, Manager Provider Servicing, as she shares the basics of how to invoice us and get paid.
An introduction to medical certification
Dr Bryan Betty, Chair of GP General Practice NZ, talks about the fundamentals of medical certification.
Choosing the right Read code
Hear from Derek Young as he runs you through choosing the correct Read code for an injury.
Rongoā Māori – Working with us
In this helpful resource, we answer frequently asked questions about working with us to deliver rongoā Māori services to our kiritaki (clients). We explain what is (and isn’t) funded as rongoā Māori,
Rongoā Māori: Practitioner Registration
We take you through what’s needed to become an ACC-registered rongoā Māori practitioner. We answer common pātai (questions) about the registration process, and the information and endorsements that we
An introduction to recovery at work
Dr Bryan Betty, Chair of General Practice NZ, talks about the benefits for your patients of getting back to work as part of their recovery, and how you can support recovery at work as a health provide
Children worker safety checks
Hear from Shaun Westhead as he explains Children’s Worker Safety Checks . These checks are more than just police vetting, they aim to reduce harm to young people.
The basics of maternal birth injury cover
Dr Dilky Rasiah dives into the basics of maternal birth injury cover and how to help your patients access treatment and support.
An introduction to mental injury
Need to know the difference between mental injury and mental distress? Let ACC clinical advice manager Penny Kokot Louw give you the basics of mental injury and how we decide on cover.
What you need to know about treatment injury
Medical advisor Dr Rochelle Phipps gives you the lowdown on when can provide cover for what we call treatment injury.
The essentials of work-related gradual process injury
Some people can develop injuries or conditions over time because of the nature of their work. Occupational physician Dr Milly Hanlon helps decode work-related gradual process injury.
Get started with our YouTube playlist
You can watch all of our videos and webinars on YouTube.
YouTube playlist - Providers: Getting started with ACC
Titles include:
- What is ACC?
- What ACC covers
- Your responsibility as an ACC provider
- How to lodge a claim
- The beginner's guide to ACC webinar series