Our clients, Media releases

We’re making changes to our ‘Voice of the Customer’ Groups

Kei te tinihia ngā rōpū o 'Voice of the Customer'

We’re changing the Voice of the Customer programme, and the new groups will give input into policy development for the ACC Scheme.  

Last year we asked Martin Jenkins to review the groups and how we’re running them. There were a few areas for improvement.

Here are the changes we’ll be making.

A new name

We’re changing the Voice of the Customer programme’s name to the Customer Advisory Panel programme.

Three new customer panels

We're establishing three new customer panels, which will focus on:

Panel members may be clients or represent professional bodies. They'll also have access to relevant networks of customers.

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These groups are made up of customers, such as clients, advocates and providers.

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- Feedback from the groups helps to shape our services and policies.

We're replacing our Advocates and Representatives Group (ARG) with two new stakeholder groups:

Scheme Advisory Panel, jointly owned with the Ministry of Business, Innovation and Employment

The new groups will give input into policy development for the ACC Scheme.  